Brightspeed Business

Hub Support

Brightspeed Business

Hub Support

Brightspeed Business

Hub Support

Deactivate or Reactivate a User

After six months of inactivity, the Business Hub automatically deactivates a user's account. After an additional six months of inactivity, the Business Hub removes the user account. As a Business Hub Customer Administrator, you can reactivate users so they're able to sign in again. You can also manually deactivate users temporarily if they don't need Business Hub access and you can remove them entirely.

If it's been a while since the user last signed in, they may not remember their password. They can either retrieve their own password or you can reset their password for them.

To deactive or reactivate a Business Hub user:

Sign in to Business Hub.
Click Admin > Users.

The Business Hub lists the users for your organization. Users with additional permissions or roles have icons next to their username: Customer Administrator.

Search for the user by doing one of the following:
1. Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.
2. Start typing part of the user's first name, last name, or username in the Search field.
When you find the user, click the row. The Business Hub displays profile information for the user.
Do one of the following:
1. To deactivate the user, click Inactive.
2. To reactivate the user, click Active.

If it's been a while since the user last signed in, they may not remember their password. They can either retrieve their own password or you can reset their password for them.

To deactive or reactivate a Business Hub user:

Sign in to Business Hub.
Click Admin > Users.

The Business Hub lists the users for your organization. Users with additional permissions or roles have icons next to their username: Customer Administrator.

Search for the user by doing one of the following:
1. Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.
2. Start typing part of the user's first name, last name, or username in the Search field.
When you find the user, click the row. The Business Hub displays profile information for the user.
Do one of the following:
1. To deactivate the user, click Inactive.
2. To reactivate the user, click Active.

If it's been a while since the user last signed in, they may not remember their password. They can either retrieve their own password or you can reset their password for them.

To deactive or reactivate a Business Hub user:

Sign in to Business Hub.
Click Admin > Users.

The Business Hub lists the users for your organization. Users with additional permissions or roles have icons next to their username: Customer Administrator.

Search for the user by doing one of the following:
1. Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.
2. Start typing part of the user's first name, last name, or username in the Search field.
When you find the user, click the row. The Business Hub displays profile information for the user.
Do one of the following:
1. To deactivate the user, click Inactive.
2. To reactivate the user, click Active.