Brightspeed Business
Hub Support
Brightspeed Business
Hub Support
Brightspeed Business
Hub Support
Sign in to Business Hub
Cancel a Repair Ticket
Cancel a Repair Ticket
Cancel a Repair Ticket
If you no longer need to keep a Repair Ticket open (e.g., the service issue has been resolved), you can cancel the ticket. If you need to make changes to a ticket, you can update the information in a ticket rather than cancel it and create a new one.
To cancel a repair ticket:
- Sign in to Business Hub.
- Click Support > Ticketing.
The Business Hub lists all tickets—repair, potential repair, activation, configuration, maintenance inquiry, and reason for outage (RFO)—including tickets Brightspeed created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are designated by a yellow flag. Tickets that require a reply from you are designated by a green flag.
- Search for the ticket you want by doing one of the following:
- Scroll through the tickets on the screen. If you have more than 20 tickets, use the arrows at the bottom of the list to view more tickets.
- Search for the ticket by typing search criteria in the Search field.
- Filter the list by selecting Repair from the All Ticket Types list. You can also filter by ticket status (using the All Statuses list) or by the date the ticket was created (using the All Created Dates list).
- After you find the ticket you want to cancel, click the row.
The Business Hub displays the details for the ticket.
- To cancel the ticket, click Close Ticket.
If you no longer need to keep a Repair Ticket open (e.g., the service issue has been resolved), you can cancel the ticket. If you need to make changes to a ticket, you can update the information in a ticket rather than cancel it and create a new one.
To cancel a repair ticket:
- Sign in to Business Hub.
- Click Support > Ticketing.
The Business Hub lists all tickets—repair, potential repair, activation, configuration, maintenance inquiry, and reason for outage (RFO)—including tickets Brightspeed created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are designated by a yellow flag. Tickets that require a reply from you are designated by a green flag.
- Search for the ticket you want by doing one of the following:
- Scroll through the tickets on the screen. If you have more than 20 tickets, use the arrows at the bottom of the list to view more tickets.
- Search for the ticket by typing search criteria in the Search field.
- Filter the list by selecting Repair from the All Ticket Types list. You can also filter by ticket status (using the All Statuses list) or by the date the ticket was created (using the All Created Dates list).
- After you find the ticket you want to cancel, click the row.
The Business Hub displays the details for the ticket.
- To cancel the ticket, click Close Ticket.
If you no longer need to keep a Repair Ticket open (e.g., the service issue has been resolved), you can cancel the ticket. If you need to make changes to a ticket, you can update the information in a ticket rather than cancel it and create a new one.
To cancel a repair ticket:
- Sign in to Business Hub.
- Click Support > Ticketing.
The Business Hub lists all tickets—repair, potential repair, activation, configuration, maintenance inquiry, and reason for outage (RFO)—including tickets Brightspeed created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are designated by a yellow flag. Tickets that require a reply from you are designated by a green flag.
- Search for the ticket you want by doing one of the following:
- Scroll through the tickets on the screen. If you have more than 20 tickets, use the arrows at the bottom of the list to view more tickets.
- Search for the ticket by typing search criteria in the Search field.
- Filter the list by selecting Repair from the All Ticket Types list. You can also filter by ticket status (using the All Statuses list) or by the date the ticket was created (using the All Created Dates list).
- After you find the ticket you want to cancel, click the row.
The Business Hub displays the details for the ticket.
- To cancel the ticket, click Close Ticket.
