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Brightspeed Business

Hub Support

 

Brightspeed Business

Hub Support

 

Brightspeed Business

Hub Support

 
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Self Service Ticketing - Overview

Self Service Ticketing - Overview

Self Service Ticketing - Overview

Self Service Ticketing - Overview

Self Service Ticketing - What This Tool Does

 

  1. Runs guided fiber diagnostics
  2. Identifies outages, speed issues, or instability
  3. Resolves certain issues automatically, such as service re-sync
  4. Enables ticket creation and technician scheduling

 

Navigation
  1. The ticketing flow can start from two different areas within the Business Hub:
    1. Business Hub → My Services → Select Service → Run Diagnostics or Create Ticket
Self Service Ticketing - What This Tool Does

 

  1. Runs guided fiber diagnostics
  2. Identifies outages, speed issues, or instability
  3. Resolves certain issues automatically, such as service re-sync
  4. Enables ticket creation and technician scheduling

 

Navigation
  1. The ticketing flow can start from two different areas within the Business Hub:
    1. Business Hub → My Services → Select Service → Run Diagnostics or Create Ticket
Self Service Ticketing - What This Tool Does

 

  1. Runs guided fiber diagnostics
  2. Identifies outages, speed issues, or instability
  3. Resolves certain issues automatically, such as service re-sync
  4. Enables ticket creation and technician scheduling

 

Navigation
  1. The ticketing flow can start from two different areas within the Business Hub:
    1. Business Hub → My Services → Select Service → Run Diagnostics or Create Ticket
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  1. Business Hub → My Support → Create Ticket .

 

  1. Business Hub → My Support → Create Ticket .

 

  1. Business Hub → My Support → Create Ticket .
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