Brightspeed Business

Hub Support

Brightspeed Business

Hub Support

Brightspeed Business

Hub Support

Update Information in a Repair Ticket

After you create a Repair Ticket, you can edit the contact information, add work log notes, or add attachments to update the ticket without having to cancel it and create a new ticket.

Note: You cannot make changes to tickets in Closed or Canceled status.

To update information in a Repair Ticket:

Sign in to Business Hub.
Click Support > Ticketing.

Business Hub lists all tickets—repair, potential repair, activation, configuration, maintenance inquiry, and reason for outage (RFO)—including tickets Brightspeed created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are designated by a yellow flag. Tickets that require a reply from you are designated by a green flag.

Search for the ticket you want by doing one of the following:
1. Scroll through the tickets on the screen. If you have more than 20 tickets, use the arrows at the bottom of the list to view more tickets.
2. Search for the ticket by typing search criteria in the Search field.
3. Filter the list by selecting Repair from the All Ticket Types list. You can also filter by ticket status (using the All Statuses list) or by the date the ticket was created (using the All Created Dates list).

After you create a Repair Ticket, you can edit the contact information, add work log notes, or add attachments to update the ticket without having to cancel it and create a new ticket.

Note: You cannot make changes to tickets in Closed or Canceled status.

To update information in a Repair Ticket:

Sign in to Business Hub.
Click Support > Ticketing.

Search for the ticket you want by doing one of the following:
1. Scroll through the tickets on the screen. If you have more than 20 tickets, use the arrows at the bottom of the list to view more tickets.
2. Search for the ticket by typing search criteria in the Search field.
3. Filter the list by selecting Repair from the All Ticket Types list. You can also filter by ticket status (using the All Statuses list) or by the date the ticket was created (using the All Created Dates list).

After you create a Repair Ticket, you can edit the contact information, add work log notes, or add attachments to update the ticket without having to cancel it and create a new ticket.

Note: You cannot make changes to tickets in Closed or Canceled status.

To update information in a Repair Ticket:

Sign in to Business Hub.
Click Support > Ticketing.

Search for the ticket you want by doing one of the following:
1. Scroll through the tickets on the screen. If you have more than 20 tickets, use the arrows at the bottom of the list to view more tickets.
2. Search for the ticket by typing search criteria in the Search field.
3. Filter the list by selecting Repair from the All Ticket Types list. You can also filter by ticket status (using the All Statuses list) or by the date the ticket was created (using the All Created Dates list).