Brightspeed Business
Case Study
Partnering to Help Customers Win | Netstar & Brightspeed
Partnering to Help Customers Win | Netstar & Brightspeed
Partnering to Help Customers Win | Netstar & Brightspeed
Overview
Senior Account Executive Ben Windham has been with Netstar for more than a decade, working closely with IT leaders, commercial real estate brokers, and referral partners. His main goal is to identify the customer’s needs first, then recommend the provider that best fits those requirements.
He says he keeps Brightspeed top of mind for customers who are still relying on legacy internet services that turn significantly expensive when their contracts expire.
“In those cases, we reach out to Brightspeed to find out what options are available for the site now and see what we can leverage to keep the customer happy and make sure they've got a good rate,” Ben explained.
Turning Opportunities Into Success
That approach recently helped Ben land an opportunity with two hotel properties in Virginia. Both were operating on legacy internet services with expired contracts, causing costs to rise significantly. Working with the Brightspeed team, he found a solution that addressed the hotels' connectivity needs and also met their networking hotel brand requirements.
"I engaged Brightspeed to provide a managed router and service connection as well. The nice thing is that Brightspeed deployed the managed router in a way that was compliant with the hotel brand standards. These types of hotels have specific requirements that the internet provider needs to comply with, and Brightspeed was able to do that in a pretty affordable way," he said.
By working together, Netstar and Brightspeed helped both hotel properties replace costly legacy services with Brightspeed Business Fiber and managed router solutions—cutting their expenses nearly in half from about $1,600 to $800 per month for the same service. The switch also helped the hotels meet brand standards with a reliable solution that was simple to implement.
Overview
Senior Account Executive Ben Windham has been with Netstar for more than a decade, working closely with IT leaders, commercial real estate brokers, and referral partners. His main goal is to identify the customer’s needs first, then recommend the provider that best fits those requirements.
He says he keeps Brightspeed top of mind for customers who are still relying on legacy internet services that turn significantly expensive when their contracts expire.
“In those cases, we reach out to Brightspeed to find out what options are available for the site now and see what we can leverage to keep the customer happy and make sure they've got a good rate,” Ben explained.
Turning Opportunities Into Success
That approach recently helped Ben land an opportunity with two hotel properties in Virginia. Both were operating on legacy internet services with expired contracts, causing costs to rise significantly. Working with the Brightspeed team, he found a solution that addressed the hotels' connectivity needs and also met their networking hotel brand requirements.
"I engaged Brightspeed to provide a managed router and service connection as well. The nice thing is that Brightspeed deployed the managed router in a way that was compliant with the hotel brand standards. These types of hotels have specific requirements that the internet provider needs to comply with, and Brightspeed was able to do that in a pretty affordable way," he said.
By working together, Netstar and Brightspeed helped both hotel properties replace costly legacy services with Brightspeed Business Fiber and managed router solutions—cutting their expenses nearly in half from about $1,600 to $800 per month for the same service. The switch also helped the hotels meet brand standards with a reliable solution that was simple to implement.
Overview
Senior Account Executive Ben Windham has been with Netstar for more than a decade, working closely with IT leaders, commercial real estate brokers, and referral partners. His main goal is to identify the customer’s needs first, then recommend the provider that best fits those requirements.
He says he keeps Brightspeed top of mind for customers who are still relying on legacy internet services that turn significantly expensive when their contracts expire.
“In those cases, we reach out to Brightspeed to find out what options are available for the site now and see what we can leverage to keep the customer happy and make sure they've got a good rate,” Ben explained.
Turning Opportunities Into Success
That approach recently helped Ben land an opportunity with two hotel properties in Virginia. Both were operating on legacy internet services with expired contracts, causing costs to rise significantly. Working with the Brightspeed team, he found a solution that addressed the hotels' connectivity needs and also met their networking hotel brand requirements.
"I engaged Brightspeed to provide a managed router and service connection as well. The nice thing is that Brightspeed deployed the managed router in a way that was compliant with the hotel brand standards. These types of hotels have specific requirements that the internet provider needs to comply with, and Brightspeed was able to do that in a pretty affordable way," he said.
By working together, Netstar and Brightspeed helped both hotel properties replace costly legacy services with Brightspeed Business Fiber and managed router solutions—cutting their expenses nearly in half from about $1,600 to $800 per month for the same service. The switch also helped the hotels meet brand standards with a reliable solution that was simple to implement.
Engineering Solution
Because of Ben’s Channel Partner history with Brightspeed, he sees the company as a long-term solution for his projects. He says he feels he can count on the Brightspeed Business Channel Partner team to always keep projects moving with responsive support, fast quotes, and straightforward project management.
"Brightspeed's a lot easier to work with. The project management is fast and easy to deal with. I don't have a lot of complaints," he said.
This type of partner experience gives Netstar the confidence to recommend Brightspeed Business to customers needing more bandwidth to support today's cloud applications, hospitality technology, and growing connectivity demands.
Conclusion
Netstar's success is a great example of what the Brightspeed Business Channel Partner Program makes possible helping partners identify opportunities, win business, and deliver lasting value for their customers. By combining trusted relationships with responsive support and reliable solutions, Brightspeed and Netstar are proving that the best customer outcomes start with a strong partnership.
Conclusion
Netstar's success is a great example of what the Brightspeed Business Channel Partner Program makes possible helping partners identify opportunities, win business, and deliver lasting value for their customers. By combining trusted relationships with responsive support and reliable solutions, Brightspeed and Netstar are proving that the best customer outcomes start with a strong partnership.
Conclusion
Netstar's success is a great example of what the Brightspeed Business Channel Partner Program makes possible helping partners identify opportunities, win business, and deliver lasting value for their customers. By combining trusted relationships with responsive support and reliable solutions, Brightspeed and Netstar are proving that the best customer outcomes start with a strong partnership.
