Happy New Year! As we step into 2026, I’m excited to take on a new role leading our Enterprise and Mid-Market team and continuing to provide our customers with the fast, reliable connectivity that keeps your business moving.

With more than 17 years in telecom, I’ve focused on fostering collaboration, leading high-performing teams, and driving ambitious business outcomes—and I’m thrilled to carry that experience into this next chapter at Brightspeed Business.

We have a lot planned this year, so here’s a quick look at what’s new, what’s improving, and what’s coming next. In this edition, we’re sharing a new Premium Fiber feature, updates to make your experience even smoother, local events we’ll be attending, and more.
 
Looking forward to supporting your business growth and kicking off the year strong!

Justin Suber
Sr. Director, Mid-Market Sales

We’re rolling out the prioritized traffic feature for Premium Fiber. This new addition helps your most important online tools run smoothly, even when your network is busy. With prioritized traffic on the Brightspeed network, things like video calls, cloud apps, and other critical systems get first priority, so they stay fast and reliable during peak usage times.

Best of all, customers who already have Premium Fiber will automatically get this exciting feature.

Our customers now have a quicker and easier way to find out if their location qualifies for Dedicated Internet Access (DIA).  We’ve improved the experience so now instead of calling in, customers can self-check their address online and instantly get an answer on whether their location is eligible.   

Having trouble reaching every corner of your workspace with Wi-Fi? We’ve pulled together step-by-step guides and videos to help you set up your Brightspeed Business Wi-Fi extenders and keep your team connected, wherever work happens throughout your space.   

Brightspeed Business Hub

Forget waiting on hold … now customers can simply fill out a Hub Access Request form online to get access and manage their accounts. This is a fast and simple self-service tool that gives users the freedom to take control of their business services.

Winterville, NC State of the Community Luncheon
January 22, 2026

We’re sponsoring the annual event which will cover the latest on local developments, economic trends, and community projects. There will also be insights into the town’s growth and how it’s evolving.

Kingsport Chamber 79th Annual Dinner
January 30, 2026

We’ll be there to support business and community leaders in Kingsport, Tennessee. It will be a night of networking, recognition, and celebrating the town’s future.

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