Happy New Year! As we step into 2026, we’re excited to keep delivering fast, reliable connectivity that your business depends on every day. We have a lot in the works this year, but for now here’s a quick glimpse of what’s new, what’s improving, and what’s coming next from Brightspeed Business.

In this edition, we’re revealing a new Premium Fiber feature, updates to make customer experiences smoother, local events we’ll be attending, and more.
 

Thank you for choosing us as your business partner, let’s kick off the year strong.

Paul Curlee
Sr. Director of Public Sector 

We’re rolling out the prioritized traffic feature for Premium Fiber. This new addition helps your most important online tools run smoothly, even when your network is busy. With prioritized traffic on the Brightspeed network, things like video calls, cloud apps, and other critical systems get first priority, so they stay fast and reliable during peak usage times.

Best of all, customers who already have Premium Fiber will automatically get this exciting feature.

Our customers now have a quicker and easier way to find out if their location qualifies for Dedicated Internet Access (DIA). We’ve improved the experience so now instead of calling in, customers can self-check their address online and instantly get an answer on whether their location is eligible.

Having trouble reaching every corner of your workspace with Wi-Fi? We’ve pulled together step-by-step guides and videos to help you set up your Brightspeed Business Wi-Fi extenders and keep your team connected, wherever work happens throughout your space.

Brightspeed Business Hub

Forget waiting on hold … now customers can simply fill out a Hub Access Request form online to get access and manage their accounts. This is a fast and simple self-service tool that gives users the freedom to take control of their business services.

We know public sector agencies everywhere are facing tighter budgets and shrinking teams. Our tailored network solutions can help schools, government offices, emergency services, and healthcare providers keep up with their demanding connectivity needs—no matter the challenge.

Learn more in our videos:

• Overview of Solutions for Public Sector

• Solutions for State and Local Government

• Solutions for Federal Government

• Solutions for K-12 Education

• Solutions for Higher Education

• Solutions for Rural Healthcare

• Solutions for Emergency Management

GMIS Alabama Winter Conference
Huntsville, Alabama
January 12-14

We enjoyed being part of this amazing annual event connecting with government IT professionals. We learned valuable insights into technology trends, best practices in local government, and the latest innovations shaping public sector IT.

Beyond the Beltway
Tysons Corner, VA
February 19

We’re heading to this conference to hear from state and local CIOs, agency heads, and other decision-makers about their priorities and what they’re looking for in upcoming projects. We’ll also get the scoop on budget trends, emerging technologies, and how to win government business.

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