Here is the latest news on Brightspeed Business products, upcoming events, and more.
Welcome to Brightspeed Business Connect
Summer is bringing exciting momentum across our organization. We're continuing to invest in the connectivity, performance, and customer experience that help businesses stay competitive and ready for what's next.
This month, we're introducing 8 Gig Business Fiber, sharing easier self-service support through the Brightspeed Business Hub, and opportunities to meet the Brightspeed Business team at upcoming events.
Thank you for your continued partnership. We’re excited to support your business and everything ahead.
Mercy Carcasses VP, Wholesale Business
8 Gig Fiber Has Entered the Building!
Our fastest fiber yet is now available. 8 Gig Business Fiber combines ultra-fast symmetrical speeds, massive bandwidth, and the reliability to keep AI, cloud applications, large file transfers, and hundreds of connected devices running at peak performance.
Bridge the Internet Gap with Premium Fiber
When your customers outgrow standard business internet, Brightspeed Business Premium Fiber is the best next step. It’s enterprise-grade performance and reliability without all the complexities. You can also check availability and quote Premium Fiber directly in Connectbase to help customers find the right fit even faster.
Keep Dedicated Internet Access (DIA) Top of Mind
For some customers, shared internet won’t cut it either. Brightspeed Business DIA delivers guaranteed bandwidth, consistent performance, and SLA-backed reliability. You can also find it in Connectbase to quickly check availability and quote your next opportunity.
Business Hub: Self-Service Support Made Simple
If your Brightspeed internet is having issues, now you can easily troubleshoot through the Business Hub. Using self-service tools, you can identify issues, run diagnostics, submit support requests, and check ticket status from start to finish. It's the fastest way to get your business back up and running without needing to wait on the phone.
Business Hub Overview and Portal Walkthrough
Take a tour of the Brightspeed Business Hub and check out how easy it is to manage services, billing, support tickets, account updates, and more … all from one dashboard.
Your Go-To Team for Questions
Need a hand? Our Wholesale Account Executives can help you find answers, solve challenges, and grow with Brightspeed Business.
Robert Griffin robert.griffin@brightspeed.com
Lisa Williams
lisa.williams@brightspeed.com
Joe Gealy
joseph.gealy@brightspeed.com
Daniel Baker
daniel.baker1@brightspeed.com
Neustar Universal Order Connect (UOC) Guides
Under “User Help” in the UOC portal, you’ll find step-by-step guides and videos for Local Service Request (LSR), Local Number Portability (LNP), Access Service Request (ASR), and Business Fiber ordering—along with updated Trouble Administration and Maintenance (TAM) guides for submitting repair tickets. If you need extra help, you can request live, on-demand training by sending an email to: helpdesk.uoc@brightspeed.com.
Upcoming Business Connection Events
Connectbase Connected World Live
Chicago, Illinois
September 8-11
We’ll be at this conference to get insights on the latest Connectbase innovations and discover new ways to help our wholesale partners sell smarter and grow faster.
Business Connection Events
Let’s meet up and share ideas on how to keep your business moving forward.
7/16/2026 - La Crosse, WI
7/23/2026 - Butler, PA
8/19/2026 - Columbia, MO
9/10/2026 - Mansfield, OH
9/24/2026 - Warsaw, IN
*Limited availability and areas; subject to change. New Brightspeed customers only who purchase a Brightspeed Business Fiber or Premium Fiber 2 Gig or higher plan with one (1) year commitment for Premium Fiber, or a business 2 Gig or higher fiber plan with Complete Suite (Brightspeed Voice+ with RingCentral (minimum of 2 Seats per Service Location)) with two (2) year commitment. Plans subject to early termination fees. Offer applies only to the monthly recurring charge for the fiber service and is provided as a bill credit during the first two billing cycles. No cash value; non-transferable and non-refundable. Fiber plan rates applicable at time of order apply after promotional period. Taxes, fees, discounts, and charges for equipment and optional or additional services excluded. Offer valid 07/06/2026-09/30/2026.
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