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Customer Support

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Lumen / Brightspeed Transition

 

Enterprise FAQs 

 

Wholesale FAQs

 

 

 

 

Enterprise and Wholesale Repair



PRI / Electrical/ Optical / DWDM

833-363-2888

 

 

 

 

 

Local Ethernet / DIA / ATM / Frame Relay
833-363-2907

Portal Support


833-369-1900

 

 

Activations

 


Voice

833-363-2613

 

 

 

 

 

 

Data

833-363-2907

Billing

 


Enterprise and Public Sector (SLED)

833-692-7773

 

 

 

 

 

 

Wholesale

833-363-2225

 

Equipment (CPE)

 

 

833-372-2555

 

Internet and Phone Repair

 

 

833-692-7773

 

 

Local Number Portability

 

 

833-363-2650

(Mon - Fri, 7 a.m. to 5 p.m. ET)

 

 

Wholesale Customer Care

 

 

833-363-2400

 

 

 

 

Toll Free Services

 

 

833-692-7773

Network Maintenance (change management coordinator)

 

 

833-363-2898

 

 

Robocalling Mitigation

 

Call Blocking Redress Assistance

We understand that while consumers want protection from unwanted or illegal robocalls, consumers also need assurance that legitimate calls are able to get through. If you are having an issue with call blocking, please email us at robocalling@brightspeed.com and include the following information:

  1. First Name
  2. Last Name
  3. Phone Number
  4. Email Address
  5. Telephone Number(s) Experiencing Blocking Issues
  6. Company Name
  7. Company Address
  8. Service Provider

 

Please provide further information if you are aware of multiple instances of your phone calls being blocked.

 

Rural Call Completion

 

Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Brightspeed via email at rcc@brightspeed.com or call us at 833-372-2100.

 

Please be prepared to provide the following information:

 

  1. Both to and from telephone numbers
  2. The time and date of the call that experienced the issue
  3. A brief description of the issue, and a description of any testing already completed