Contact Support
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Brightspeed Business Control Center
Control Center places the power to control and configure your organization's technology, services, and costs in your hands.
Business Support
We offer support for a variety of business products and services.
Provide us with some additional information, and we will point you in the right direction.
What type of business do you have?
Medium and Enterprise / Public Sector Support
Repair
Maintenance, ticket creation, and status
Equipment (CPE)
Maintenance, ticket creation, status and In-Flight Winback (Port-in) orders
Local Number Portability
Port-in, Project Port-in, and In-Flight Winback (Port-In) orders
Robocalling Mitigation
Call Blocking Redress Assistance
We understand that while consumers want protection from unwanted or illegal robocalls, consumers also need assurance that legitimate calls are able to get through. If you are having an issue with call blocking, please email us at robocalling@brightspeed.com and include the following information:
• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider
Please provide further information if you are aware of multiple instances of your phone calls being blocked.
Rural Call Completion
Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Brightspeed via email at rcc@brightspeed.com or call us at 833-372-2100.
Please be prepared to provide the following information:
• Both to and from telephone numbers
• The time and date of the call that experienced the issue
• A brief description of the issue, and a description of any testing already completed
Wholesale Support
Wholesale Customer Care
Sales and support for Wholesale
products and services
Wholesale Support
Support for ASR Care and LSR Care
EASE Application
Electronic Administration & Service Order Exchange (EASE) application for existing Wholesale customers to create, submit, and track orders
Repair
Maintenance, ticket creation, and status
Robocalling Mitigation
Call Blocking Redress Assistance
We understand that while consumers want protection from unwanted or illegal robocalls, consumers also need assurance that legitimate calls are able to get through. If you are having an issue with call blocking, please email us at robocalling@brightspeed.com and include the following information:
• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider
Please provide further information if you are aware of multiple instances of your phone calls being blocked.
Rural Call Completion
Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Brightspeed via email at rcc@brightspeed.com or call us at 833-372-2100.
Please be prepared to provide the following information:
• Both to and from telephone numbers
• The time and date of the call that experienced the issue
• A brief description of the issue, and a description of any testing already completed
Contact Residential Support
Click the button below to go to Residential Support
Small Business Support
Click below for Small Business support.
Frequently
Asked
Questions
We’re on a mission to bring more connectivity to America. We believe where you choose to call home shouldn’t limit your options—and we’re building the infrastructure to provide millions of homes with fast, reliable internet.
With an agreement reached in August 2021 between Connect Holding and Lumen Technologies—through funds managed by Apollo Global Management—Brightspeed was formed to build a fiber network that will serve more than 6 million homes and businesses in 20 states across the Midwest and Southeast.
If you are an existing Enterprise customer with questions about the transition from Lumen to Brightspeed, visit our Enterprise FAQ page for more information.
If you are an existing Wholesale customer with questions about the transition from Lumen to Brightspeed, visit our Wholesale FAQ page for more information.
