Channel Partner Program
Flexible solutions for your prospects and customers
Medium and Enterprise Business
Enterprise-grade solutions for organizations with more than 20 employees
Public Sector
Designed to support higher education, government agencies, and the communities they serve
Wholesale
Products and services purchased for resale
Small Business
Products and services for businesses with fewer than 20 employees
About Brightspeed Business
We’re on a mission to bring more connectivity to America—learn more about our story
Business newsletter
Read the latest edition of our Business Connect newsletter or sign up to stay informed on products, events, and more
Newsroom
Read the latest press releases and learn about all the great things that have Brightspeed in the news
Careers
See what positions are available at Brightspeed and join the team that’s making a difference
Contact us

Business Solutions
Channel Partner Program
Flexible solutions for your prospects and customers
Medium and Enterprise Business
Enterprise-grade solutions for organizations with more than 20 employees
Public Sector
Designed to support higher education, government agencies, and the communities they serve
Wholesale
Products and services purchased for resale
Small Business
Products and services for businesses with fewer than 20 employees
About
About Brightspeed Business
We’re on a mission to bring more connectivity to America—learn more about our story
Business newsletter
Read the latest edition of our Business Connect newsletter or sign up to stay informed on products, events, and more
Newsroom
Read the latest press releases and learn about all the great things that have Brightspeed in the news
Careers
See what positions are available at Brightspeed and join the team that’s making a difference

        Contact Support

 

Business Support


Brightspeed is dedicated to providing quick and efficient support to resolve your business service issues. Provide us with some additional information, and we'll point you in the right direction.

 

What type of business do you have?

Medium and Enterprise | Public Sector support

 

Enterprise Business Care

Control Center portal support, sales, billing requests, or general inquiries

833-369-1900

Control Center

Sign in to Control Center

 

 

 

Brightspeed Business Hub - Help Documents

 

Support module

Support Document

Dashboard overview

Dashboard introduction

 

 

 

Repair

Maintenance, ticket creation, and status

PRI | Electrical | Optical | DWDM

833-363-2888 Option 1

Ethernet | DIA | ATM | Frame Relay

833-363-2907 Option 1

POTS | HSI | DSL | Toll Free Services

833-692-7773

 

Equipment (CPE)

CPE maintenance, ticket creation, and ticket status

833-372-2555

 

Repair Escalations

Repair escalation information

 

 

Local Number Portability

Port-in, Project Port-in, and In-Flight Winback (Port-In) orders

833-363-2650

 

 

 

Robocalling Mitigation
 

Call Blocking Redress Assistance
We understand that while consumers want protection from unwanted or illegal robocalls, consumers also need assurance that legitimate calls are able to get through. If you are having an issue with call blocking, please email us at robocalling@brightspeed.com and include the following information:

• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider

Please provide further information if you are aware of multiple instances of your phone calls being blocked.

 

 

 

Rural Call Completion
 

Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please complete the form below and the issue will be reviewed by our Rural Call Completion team (rcc@brightspeed.com). Or contact us at 833-372-2100.

Please note this form is not to be used for billing, account changes, service order changes, or internet support. For these services, please contact us at 833-692-7773.

 

 

 

 

Wholesale support

 

Wholesale Customer Care

Sales and support for Wholesale
products and services

833-363-2400

Wholesale Support

Support for ASR Care and LSR Care

Wholesale Customer Care chat

EASE Application

Electronic Administration & Service Order Exchange (EASE) application for existing Wholesale customers to create, submit, and track orders

EASE

Repair Escalations

 

 

 

Repair

Maintenance, ticket creation, and status

 

PRI | Electrical | Optical | DWDM

833-363-2888 Option 1

Ethernet | DIA | ATM | Frame Relay

833-363-2907 Option 1

POTS | HSI | DSL | Toll Free Services

833-692-7773

 

 

 

Wholesale Billing

Invoice requests, ticket creation, and status

833-363-2225

 

 

 

Robocalling Mitigation

 

Call Blocking Redress Assistance
We understand that while consumers want protection from unwanted or illegal robocalls, consumers also need assurance that legitimate calls are able to get through. If you are having an issue with call blocking, please email us at robocalling@brightspeed.com and include the following information:

• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider

Please provide further information if you are aware of multiple instances of your phone calls being blocked.

 

 

 

 

Rural Call Completion

 

Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Brightspeed via email at rcc@brightspeed.com or call us at 833-372-2100.

Please be prepared to provide the following information:

• Both to and from telephone numbers
• The time and date of the call that experienced the issue
• A brief description of the issue, and a description of any testing already completed

 

 

Residential support


Connect with an expert for help with Residential products or services.

Small Business support


Connect with an expert for help with Small Business products or services.

Frequently
Asked
Questions

Who is Brightspeed?

We’re on a mission to bring more connectivity to America. We believe where you choose to call home shouldn’t limit your options—and we’re building the infrastructure to provide millions of homes with fast, reliable internet.

With an agreement reached in August 2021 between Connect Holding and Lumen Technologies—through funds managed by Apollo Global Management—Brightspeed was formed to build a fiber network that will serve more than 6 million homes and businesses in 20 states across the Midwest and Southeast.

Where can I find more information about managing my Brightspeed Enterprise account?

If you are an existing Enterprise customer with questions about ordering, billing, or another area of your account, visit our Enterprise FAQ page for more information.

Where can I find more information about managing my Brightspeed Wholesale account?

If you are an existing Wholesale customer with questions about ordering, billing, or another area of your account, visit our Wholesale FAQ page for more information.