Contact Support
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Brightspeed Business Control Center
Control Center places the power to control and configure your organization's technology, services, and costs in your hands.
Business Support
Brightspeed is dedicated to providing quick and efficient support to resolve your business service issues.
Provide us with some additional information, and we'll point you in the right direction.
What type of business do you have?
Medium and Enterprise | Public Sector support
Enterprise Business Care
Control Center portal support, sales, billing requests, or general inquiries
Control Center
Repair
Maintenance, ticket creation, and status
PRI | Electrical | Optical | DWDM
833-363-2888 Option 1
Ethernet | DIA | ATM | Frame Relay
833-363-2907 Option 1
Repair Escalations
Local Number Portability
Port-in, Project Port-in, and In-Flight Winback (Port-In) orders
Robocalling Mitigation
Call Blocking Redress Assistance
We understand that while consumers want protection from unwanted or illegal robocalls, consumers also need assurance that legitimate calls are able to get through. If you are having an issue with call blocking, please email us at robocalling@brightspeed.com and include the following information:
• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider
Please provide further information if you are aware of multiple instances of your phone calls being blocked.
Rural Call Completion
Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please complete the form below and the issue will be reviewed by our Rural Call Completion team (rcc@brightspeed.com). Or contact us at 833-372-2100.
Please note this form is not to be used for billing, account changes, service order changes, or internet support. For these services, please contact us at 833-692-7773.
Wholesale support
Wholesale Customer Care
Sales and support for Wholesale
products and services
Wholesale Support
Support for ASR Care and LSR Care
EASE Application
Electronic Administration & Service Order Exchange (EASE) application for existing Wholesale customers to create, submit, and track orders
Repair
Maintenance, ticket creation, and status
PRI | Electrical | Optical | DWDM
833-363-2888 Option 1
Ethernet | DIA | ATM | Frame Relay
833-363-2907 Option 1
POTS | HSI | DSL | Toll Free Services
Robocalling Mitigation
Call Blocking Redress Assistance
We understand that while consumers want protection from unwanted or illegal robocalls, consumers also need assurance that legitimate calls are able to get through. If you are having an issue with call blocking, please email us at robocalling@brightspeed.com and include the following information:
• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider
Please provide further information if you are aware of multiple instances of your phone calls being blocked.
Rural Call Completion
Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Brightspeed via email at rcc@brightspeed.com or call us at 833-372-2100.
Please be prepared to provide the following information:
• Both to and from telephone numbers
• The time and date of the call that experienced the issue
• A brief description of the issue, and a description of any testing already completed
Residential support
Connect with an expert for help with Residential products or services.
Small Business support
Connect with an expert for help with Small Business products or services.
Frequently
Asked
Questions
Who is Brightspeed?
We’re on a mission to bring more connectivity to America. We believe where you choose to call home shouldn’t limit your options—and we’re building the infrastructure to provide millions of homes with fast, reliable internet.
With an agreement reached in August 2021 between Connect Holding and Lumen Technologies—through funds managed by Apollo Global Management—Brightspeed was formed to build a fiber network that will serve more than 6 million homes and businesses in 20 states across the Midwest and Southeast.
Where can I find more information about managing my Brightspeed Enterprise account?
If you are an existing Enterprise customer with questions about ordering, billing, or another area of your account, visit our Enterprise FAQ page for more information.
Where can I find more information about managing my Brightspeed Wholesale account?
If you are an existing Wholesale customer with questions about ordering, billing, or another area of your account, visit our Wholesale FAQ page for more information.
