Channel Partner Program
Flexible solutions for your prospects and customers
Medium and Enterprise Business
Enterprise-grade solutions for organizations with more than 20 employees
Public Sector
Designed to support higher education, government agencies, and the communities they serve
Wholesale
Products and services purchased for resale
Small Business
Products and services for businesses with fewer than 20 employees
Contact us

Business Solutions
Channel Partner Program
Flexible solutions for your prospects and customers
Medium and Enterprise Business
Enterprise-grade solutions for organizations with more than 20 employees
Public Sector
Designed to support higher education, government agencies, and the communities they serve
Wholesale
Products and services purchased for resale
Small Business
Products and services for businesses with fewer than 20 employees

        Contact Support

 

Business Support


We offer support for a variety of business products and services.

Provide us with some additional information, and we will point you in the right direction.
 

What type of business do you have?

Medium and Enterprise / Public Sector Support

 

Enterprise Business Care

Control Center portal support, sales, billing requests, or general inquiries

833-369-1900

Control Center

Sign in to Control Center

Check Repair Status

Check Repair Status

 

 

 

Repair

Maintenance, ticket creation, and status

PRI / Electrical / Optical / DWDM

833-363-2888 Option 1

Electrical and Optical Repair Escalations

Ethernet / DIA / ATM / Frame Relay

833-363-2907 Option 1

Ethernet and DIA Repair Escalations

POTS / HSI / DSL / Toll Free Services

833-692-7773

POTS and HSI Repair Escalations

 

 

 

Equipment (CPE)

Maintenance, ticket creation, status and In-Flight Winback (Port-in) orders

833-372-2555

 

 

 

Local Number Portability

Port-in, Project Port-in, and In-Flight Winback (Port-In) orders

833-363-2650

 

 

 

Robocalling Mitigation
 

Call Blocking Redress Assistance
We understand that while consumers want protection from unwanted or illegal robocalls, consumers also need assurance that legitimate calls are able to get through. If you are having an issue with call blocking, please email us at robocalling@brightspeed.com and include the following information:

• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider

Please provide further information if you are aware of multiple instances of your phone calls being blocked.

 

 

 

Rural Call Completion
 

Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Brightspeed via email at rcc@brightspeed.com or call us at 833-372-2100.

Please be prepared to provide the following information:

• Both to and from telephone numbers
• The time and date of the call that experienced the issue
• A brief description of the issue, and a description of any testing already completed

 

 

Wholesale Support

 

Wholesale Customer Care

Sales and support for Wholesale
products and services

833-363-2400

Wholesale Support

Support for ASR Care and LSR Care

Wholesale Customer Care chat

EASE Application

Electronic Administration & Service Order Exchange (EASE) application for existing Wholesale customers to create, submit, and track orders

EASE

 

 

 

Repair

Maintenance, ticket creation, and status

 

PRI / Electrical / Optical /DWDM

833-363-2888 Option 1

Electrical and Optical Repair Escalations

Ethernet / DIA / ATM / Frame Relay

833-363-2907 Option 1

Ethernet and DIA Repair Escalations

POTS / HSI / DSL / Toll Free Services

833-692-7773

POTS and HSI Repair Escalations

 

 

 

Wholesale Billing

Invoice requests, ticket creation, and status

833-363-2225

 

 

 

Robocalling Mitigation

 

Call Blocking Redress Assistance
We understand that while consumers want protection from unwanted or illegal robocalls, consumers also need assurance that legitimate calls are able to get through. If you are having an issue with call blocking, please email us at robocalling@brightspeed.com and include the following information:

• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider

Please provide further information if you are aware of multiple instances of your phone calls being blocked.

 

 

 

 

Rural Call Completion

 

Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Brightspeed via email at rcc@brightspeed.com or call us at 833-372-2100.

Please be prepared to provide the following information:

• Both to and from telephone numbers
• The time and date of the call that experienced the issue
• A brief description of the issue, and a description of any testing already completed

 

 

Contact Residential Support


Click the button below to go to Residential Support

 

Small Business Support

Click below for Small Business support.

 

 

 

 

Frequently
Asked
Questions

We’re on a mission to bring more connectivity to America. We believe where you choose to call home shouldn’t limit your options—and we’re building the infrastructure to provide millions of homes with fast, reliable internet.

With an agreement reached in August 2021 between Connect Holding and Lumen Technologies—through funds managed by Apollo Global Management—Brightspeed was formed to build a fiber network that will serve more than 6 million homes and businesses in 20 states across the Midwest and Southeast.

If you are an existing Enterprise customer with questions about the transition from Lumen to Brightspeed, visit our Enterprise FAQ page for more information.

If you are an existing Wholesale customer with questions about the transition from Lumen to Brightspeed, visit our Wholesale FAQ page for more information.