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Lumen / Brightspeed Transition

Enterprise FAQs 

Wholesale FAQs

Robocalling Mitigation

Call Blocking Redress Assistance

We understand that while consumers want protection from unwanted or illegal robocalls, consumers also need assurance that legitimate calls are able to get through. If you are having an issue with call blocking, please email us at robocalling@brightspeed.com and include the following information:

1. First Name
2. Last Name
3. Phone Number
4. Email Address
5. Telephone Number(s) Experiencing Blocking Issues
6. Company Name
7. Company Address
8. Service Provider

Please provide further information if you are aware of multiple instances of your phone calls being blocked.

Rural Call Completion

Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Brightspeed via email at rcc@brightspeed.com or call us at 833-372-2100.

Please be prepared to provide the following information:

1. Both to and from telephone numbers
2. The time and date of the call that experienced the issue
3. A brief description of the issue, and a description of any testing already completed