Contact Support
-
Brightspeed
Business Support
Brightspeed is dedicated to providing quick
and efficient support to resolve your service issues.
What type of business do you have?
Medium and Enterprise
Brightspeed Business Hub
The new Brightspeed Business Hub allows new business customers to access and manage their services for Brightspeed Business Fiber and
Brightspeed Voice+ by RingCentral. Conveyed Services that were previously managed in Control Center are now also accessed in the Brightspeed Business Hub as part of the Systems Transformation.
Enterprise Business Care
Business Hub portal support, sales, billing requests, or general inquiries
Brightspeed Voice+ with RingCentral
Connect with an expert for help with Voice+ products or services.
Brightspeed Voice+ with RingCentral
Connect with an expert for help with Voice+ products or services.
Brightspeed Voice+ with RingCentral
Connect with an expert for help with Voice+ products or services.
Voice+ Support
We’re here to help you get the most value out of your Brightspeed Voice+ service and features.
Voice+ Devices & Equipment
IP Desk Phones and accessories that are designed to support businesses of all sizes.
Brightspeed Business - Static IP
Brightspeed Business - Static IP
Brightspeed Business - Static IP
Repair
Maintenance, ticket creation, and status
PRI | Electrical | Optical | DWDM
833-363-2888 Option 1
Ethernet | DIA | ATM | Frame Relay
833-363-2907 Option 1
POTS | HSI | DSL | Toll Free Services
Brightspeed Business Fiber
Brightspeed Voice+ with RingCentral
Local Number Portability
Port-in, Project Port-in, and In-Flight Winback (Port-In) orders
Robocalling Mitigation
Call Blocking Redress Assistance
We understand that while consumers want protection from unwanted or illegal robocalls, consumers also need assurance that legitimate calls are able to get through. If you are having an issue with call blocking, please email us at robocalling@brightspeed.com and include the following information:
• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider
Please provide further information if you are aware of multiple instances of your phone calls being blocked.
Rural Call Completion
Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please complete the form below and the issue will be reviewed by our Rural Call Completion team (rcc@brightspeed.com). Or contact us at 833-372-2100.
Please note this form is not to be used for billing, account changes, service order changes, or internet support. For these services, please contact us at 833-692-7773.
