Contact Support
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Brightspeed
Business Support
Brightspeed is dedicated to providing quick
and efficient support to resolve your service issues.
What type of business do you have?
Small Business support
Connect with an expert for help with Small Business products or services.
Small Business support
Connect with an expert for help with Small Business products or services.
Small Business support
Connect with an expert for help with Small Business products or services.
Small Business Care
Business Hub portal support, billing requests, or general inquiries
833-365-3181
Small Business Care
Business Hub portal support, billing requests, or general inquiries
833-365-3181
Small Business Care
Business Hub portal support, billing requests, or general inquiries
833-365-3181
"My Brightspeed" Support
Support tools for our residential customers as well as some legacy small business customers that signed up for services prior to October 1, 2024
My Brightspeed Support
"My Brightspeed" Support
Support tools for our residential customers as well as some legacy small business customers that signed up for services prior to October 1, 2024
My Brightspeed Support
"My Brightspeed" Support
Support tools for our residential customers as well as some legacy small business customers that signed up for services prior to October 1, 2024
My Brightspeed Support
Small Business Escalations
If you are a Small Business customer and have an existing support ticket or issue you need escalated please contact our team
Small Business Escalations
Small Business Escalations
If you are a Small Business customer and have an existing support ticket or issue you need escalated please contact our team
Small Business Escalations
Small Business Escalations
If you are a Small Business customer and have an existing support ticket or issue you need escalated please contact our team
Small Business Escalations
Brightspeed Business Broadband Fiber
Brightspeed Business Broadband Fiber
Brightspeed Business Broadband Fiber
Brightspeed Voice+ with RingCentral
Connect with an expert for help with Voice+ products or services.
Brightspeed Voice+ with RingCentral
Connect with an expert for help with Voice+ products or services.
Brightspeed Voice+ with RingCentral
Connect with an expert for help with Voice+ products or services.
Voice+ Support
We’re here to help you get the most value out of your Brightspeed Voice+ service and features.
Voice+ Devices & Equipment
IP Desk Phones and accessories that are designed to support businesses of all sizes.
Brightspeed Business Hub - Help Documents
Brightspeed Business Hub - Help Documents
Brightspeed Business Hub - Help Documents
Support module
Dashboard overview
Add new user
Brightspeed Business - Static IP
Brightspeed Business - Static IP
Brightspeed Business - Static IP
Brightspeed Biz WiFi
Brightspeed Biz WiFi
Brightspeed Biz WiFi
How To Videos
Introduction to the Main Dashboard of the App
Connecting Wired Devices to Your System
How to Set Up a Mesh Satellite with the App
Medium and Enterprise
Enterprise Business Care
Control Center portal support, sales, billing requests, or general inquiries
Control Center
Brightspeed Business Hub - Help Documents
Support module
Dashboard overview
Add new user
Brightspeed Voice+ with RingCentral
Connect with an expert for help with Voice+ products or services.
Brightspeed Voice+ with RingCentral
Connect with an expert for help with Voice+ products or services.
Brightspeed Voice+ with RingCentral
Connect with an expert for help with Voice+ products or services.
Voice+ Support
We’re here to help you get the most value out of your Brightspeed Voice+ service and features.
Voice+ Devices & Equipment
IP Desk Phones and accessories that are designed to support businesses of all sizes.
Brightspeed Business - Static IP
Brightspeed Business - Static IP
Brightspeed Business - Static IP
Repair
Maintenance, ticket creation, and status
PRI | Electrical | Optical | DWDM
833-363-2888 Option 1
Ethernet | DIA | ATM | Frame Relay
833-363-2907 Option 1
POTS | HSI | DSL | Toll Free Services
Brightspeed Business Fiber
Brightspeed Voice+ with RingCentral
Local Number Portability
Port-in, Project Port-in, and In-Flight Winback (Port-In) orders
Robocalling Mitigation
Call Blocking Redress Assistance
We understand that while consumers want protection from unwanted or illegal robocalls, consumers also need assurance that legitimate calls are able to get through. If you are having an issue with call blocking, please email us at robocalling@brightspeed.com and include the following information:
• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider
Please provide further information if you are aware of multiple instances of your phone calls being blocked.
Rural Call Completion
Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please complete the form below and the issue will be reviewed by our Rural Call Completion team (rcc@brightspeed.com). Or contact us at 833-372-2100.
Please note this form is not to be used for billing, account changes, service order changes, or internet support. For these services, please contact us at 833-692-7773.
Frequently
Asked
Questions
Who is Brightspeed?
We’re on a mission to bring more connectivity to America. We believe where you choose to call home shouldn’t limit your options—and we’re building the infrastructure to provide millions of homes with fast, reliable internet.
With an agreement reached in August 2021 between Connect Holding and Lumen Technologies—through funds managed by Apollo Global Management—Brightspeed was formed to build a fiber network that will serve more than 6 million homes and businesses in 20 states across the Midwest and Southeast.
Where can I find more information about managing my Brightspeed Enterprise account?
If you are an existing Enterprise customer with questions about ordering, billing, or another area of your account, visit our Enterprise FAQ page for more information.
Where can I find more information about managing my Brightspeed Wholesale account?
If you are an existing Wholesale customer with questions about ordering, billing, or another area of your account, visit our Wholesale FAQ page for more information.
Public Sector support
Enterprise Business Care
Control Center portal support, sales, billing requests, or general inquiries
Control Center
Brightspeed Business Hub - Help Documents
Support module
Dashboard overview
Add new user
Repair
Maintenance, ticket creation, and status
PRI | Electrical | Optical | DWDM
833-363-2888 Option 1
Ethernet | DIA | ATM | Frame Relay
833-363-2907 Option 1
POTS | HSI | DSL | Toll Free Services
Brightspeed Business Broadband Fiber
Brightspeed Voice+ with RingCentral
Local Number Portability
Port-in, Project Port-in, and In-Flight Winback (Port-In) orders
Robocalling Mitigation
Call Blocking Redress Assistance
We understand that while consumers want protection from unwanted or illegal robocalls, consumers also need assurance that legitimate calls are able to get through. If you are having an issue with call blocking, please email us at robocalling@brightspeed.com and include the following information:
• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider
Please provide further information if you are aware of multiple instances of your phone calls being blocked.
Rural Call Completion
Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please complete the form below and the issue will be reviewed by our Rural Call Completion team (rcc@brightspeed.com). Or contact us at 833-372-2100.
Please note this form is not to be used for billing, account changes, service order changes, or internet support. For these services, please contact us at 833-692-7773.
Frequently
Asked
Questions
Who is Brightspeed?
We’re on a mission to bring more connectivity to America. We believe where you choose to call home shouldn’t limit your options—and we’re building the infrastructure to provide millions of homes with fast, reliable internet.
With an agreement reached in August 2021 between Connect Holding and Lumen Technologies—through funds managed by Apollo Global Management—Brightspeed was formed to build a fiber network that will serve more than 6 million homes and businesses in 20 states across the Midwest and Southeast.
Where can I find more information about managing my Brightspeed Enterprise account?
If you are an existing Enterprise customer with questions about ordering, billing, or another area of your account, visit our Enterprise FAQ page for more information.
Where can I find more information about managing my Brightspeed Wholesale account?
If you are an existing Wholesale customer with questions about ordering, billing, or another area of your account, visit our Wholesale FAQ page for more information.
Wholesale support
Wholesale Customer Care
Sales and support for Wholesale
products and services
Wholesale Support
Support for ASR Care and LSR Care
Repair Escalations
EASE
Customers Submitting ASRs and/or LSRs for non-converted states continue to use EASE for your orders.
Visit EASE
UOC
For LSRs in Georgia and Michigan orders will be submitted through the new UOC platform beginning in the second half of 2024.
Visit UOC
LNP
For LNPs in Georgia and Michigan orders will be submitted through the new Port Out Automation platform beginning in the second half of 2024.
Visit LNP
Repair
Maintenance, ticket creation, and status
PRI | Electrical | Optical | DWDM
833-363-2888 Option 1
Ethernet | DIA | ATM | Frame Relay
833-363-2907 Option 1
POTS | HSI | DSL | Toll Free Services
Robocalling Mitigation
Call Blocking Redress Assistance
We understand that while consumers want protection from unwanted or illegal robocalls, consumers also need assurance that legitimate calls are able to get through. If you are having an issue with call blocking, please email us at robocalling@brightspeed.com and include the following information:
• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider
Please provide further information if you are aware of multiple instances of your phone calls being blocked.
Rural Call Completion
Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Brightspeed via email at rcc@brightspeed.com or call us at 833-372-2100.
Please be prepared to provide the following information:
• Both to and from telephone numbers
• The time and date of the call that experienced the issue
• A brief description of the issue, and a description of any testing already completed
Frequently
Asked
Questions
Who is Brightspeed?
We’re on a mission to bring more connectivity to America. We believe where you choose to call home shouldn’t limit your options—and we’re building the infrastructure to provide millions of homes with fast, reliable internet.
With an agreement reached in August 2021 between Connect Holding and Lumen Technologies—through funds managed by Apollo Global Management—Brightspeed was formed to build a fiber network that will serve more than 6 million homes and businesses in 20 states across the Midwest and Southeast.
Where can I find more information about managing my Brightspeed Enterprise account?
If you are an existing Enterprise customer with questions about ordering, billing, or another area of your account, visit our Enterprise FAQ page for more information.
Where can I find more information about managing my Brightspeed Wholesale account?
If you are an existing Wholesale customer with questions about ordering, billing, or another area of your account, visit our Wholesale FAQ page for more information.
Residential support
Connect with an expert for help with Residential products or services.
Frequently
Asked
Questions
Who is Brightspeed?
We’re on a mission to bring more connectivity to America. We believe where you choose to call home shouldn’t limit your options—and we’re building the infrastructure to provide millions of homes with fast, reliable internet.
With an agreement reached in August 2021 between Connect Holding and Lumen Technologies—through funds managed by Apollo Global Management—Brightspeed was formed to build a fiber network that will serve more than 6 million homes and businesses in 20 states across the Midwest and Southeast.
Where can I find more information about managing my Brightspeed Enterprise account?
If you are an existing Enterprise customer with questions about ordering, billing, or another area of your account, visit our Enterprise FAQ page for more information.
Where can I find more information about managing my Brightspeed Wholesale account?
If you are an existing Wholesale customer with questions about ordering, billing, or another area of your account, visit our Wholesale FAQ page for more information.
