Contact Business Support | Brightspeed Business

Brightspeed

Business Support

Brightspeed is dedicated to providing quick
and efficient support to resolve your service issues.

Contact Support

What type of business do you have?

Small Business support

Connect with an expert for help with Small Business products or services.

Small Business support

Connect with an expert for help with Small Business products or services.

Small Business support

Connect with an expert for help with Small Business products or services.

Small Business Care

Business Hub portal support, billing requests, or general inquiries
833-365-3181

Small Business Care

Business Hub portal support, billing requests, or general inquiries
833-365-3181

Small Business Care

Business Hub portal support, billing requests, or general inquiries
833-365-3181

Brightspeed Business Hub

The new Brightspeed Business Hub allows new business customers to access and manage their services for Brightspeed Business Fiber and 
Brightspeed Voice+ by RingCentral.

"My Brightspeed" Support

Support tools for our residential customers as well as some legacy small business customers that signed up for services prior to October 1, 2024
My Brightspeed Support

"My Brightspeed" Support

Support tools for our residential customers as well as some legacy small business customers that signed up for services prior to October 1, 2024
My Brightspeed Support

"My Brightspeed" Support

Support tools for our residential customers as well as some legacy small business customers that signed up for services prior to October 1, 2024
My Brightspeed Support

Small Business Escalations

If you are a Small Business customer and have an existing support ticket or issue you need escalated please contact our team
Small Business Escalations

SMBhelp@brightspeed.com

Small Business Escalations

If you are a Small Business customer and have an existing support ticket or issue you need escalated please contact our team
Small Business Escalations

SMBhelp@brightspeed.com

Small Business Escalations

If you are a Small Business customer and have an existing support ticket or issue you need escalated please contact our team
Small Business Escalations

SMBhelp@brightspeed.com

Brightspeed Voice+ with RingCentral

Connect with an expert for help with Voice+ products or services.

Brightspeed Voice+ with RingCentral

Connect with an expert for help with Voice+ products or services.

Brightspeed Voice+ with RingCentral

Connect with an expert for help with Voice+ products or services.

Voice+ Support

We’re here to help you get the most value out of your Brightspeed Voice+ service and features.

Support

Voice+ Devices & Equipment

IP Desk Phones and accessories that are designed to support businesses of all sizes.

Devices & Equipment

Brightspeed Business - Static IP

Static IP Configuration Guide

Help Document

Brightspeed Biz WiFi

Download the Brightspeed Biz WiFi App:

How To Guides

Quick Start Guide

Setup Guide

How to Setup the Customer Portal

FAQs

Download the Brightspeed Biz WiFi App:

How To Guides

Quick Start Guide

Setup Guide

How to Setup the Customer Portal

FAQs

Download the Brightspeed Biz WiFi App:

How To Guides

Quick Start Guide

Setup Guide

How to Setup the Customer Portal

FAQs

How To Videos

Introduction to the Main Dashboard of the App

Connecting Wired Devices to Your System

How to Set Up Your System

How to Set Up a Mesh Satellite with the App

How to Change Your Network Name and Password

How to Set Up Your Mesh Wired

Learn More About Enhanced Cybersecurity

How To Videos

Introduction to the Main Dashboard of the App

Connecting Wired Devices to Your System

How to Set Up Your System

How to Set Up a Mesh Satellite with the App

How to Change Your Network Name and Password

How to Set Up Your Mesh Wired

Learn More About Enhanced Cybersecurity

How To Videos

Introduction to the Main Dashboard of the App

Connecting Wired Devices to Your System

How to Set Up Your System

How to Set Up a Mesh Satellite with the App

How to Change Your Network Name and Password

How to Set Up Your Mesh Wired

Learn More About Enhanced Cybersecurity

Setting Up Your System and App

Learn about the Settings Menu in the App

Setup Customer Portal

Setup Network Resilience

Setup Network Staff Network

Performing a Bandwidth Test using the App

Share Your Wi-Fi Network Password

Learn About Connected Devices in Your Network

Setting Up Your System and App

Learn about the Settings Menu in the App

Setup Customer Portal

Setup Network Resilience

Setup Network Staff Network

Performing a Bandwidth Test using the App

Share Your Wi-Fi Network Password

Learn About Connected Devices in Your Network

Setting Up Your System and App

Learn about the Settings Menu in the App

Setup Customer Portal

Setup Network Resilience

Setup Network Staff Network

Performing a Bandwidth Test using the App

Share Your Wi-Fi Network Password

Learn About Connected Devices in Your Network

Medium and Enterprise

Brightspeed Business Hub

The new Brightspeed Business Hub allows new business customers to access and manage their services for Brightspeed Business Fiber and 
Brightspeed Voice+ by RingCentral. Conveyed Services that were previously managed in Control Center are now also accessed in the Brightspeed Business Hub as part of the Systems Transformation.

Get help using the Brightspeed Business Hub

Business Hub Support

Enterprise Business Care

Business Hub portal support, sales, billing requests, or general inquiries

833-369-1900

Brightspeed Voice+ with RingCentral

Connect with an expert for help with Voice+ products or services.

Brightspeed Voice+ with RingCentral

Connect with an expert for help with Voice+ products or services.

Brightspeed Voice+ with RingCentral

Connect with an expert for help with Voice+ products or services.

Voice+ Support

We’re here to help you get the most value out of your Brightspeed Voice+ service and features.

Support

Voice+ Devices & Equipment

IP Desk Phones and accessories that are designed to support businesses of all sizes.

Devices & Equipment

Brightspeed Business - Static IP

Static IP Configuration Guide

Help Document

Repair

Maintenance, ticket creation, and status

PRI | Electrical | Optical | DWDM

833-363-2888 Option 1

Ethernet | DIA | ATM | Frame Relay

833-363-2907 Option 1

POTS | HSI | DSL | Toll Free Services

833-363-2301

Brightspeed Business Fiber

833-363-2432

Brightspeed Voice+ with RingCentral

833-363-2313

Equipment (CPE)

CPE maintenance, ticket creation, and ticket status

833-372-2555

Repair Escalations

Repair escalation information

Local Number Portability

Port-in, Project Port-in, and In-Flight Winback (Port-In) orders

833-363-2650

Robocalling Mitigation

Call Blocking Redress Assistance
We understand that while consumers want protection from unwanted or illegal robocalls, consumers also need assurance that legitimate calls are able to get through. If you are having an issue with call blocking, please email us at robocalling@brightspeed.com and include the following information:

• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider

Please provide further information if you are aware of multiple instances of your phone calls being blocked.

Rural Call Completion

Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please complete the form below and the issue will be reviewed by our Rural Call Completion team (rcc@brightspeed.com). Or contact us at 833-372-2100.

Please note this form is not to be used for billing, account changes, service order changes, or internet support. For these services, please contact us at 833-692-7773.

Report call completion issue

Public Sector support

Brightspeed Business Hub

The new Brightspeed Business Hub allows new business customers to access and manage their services for  Brightspeed Business Fiber and Business Hub SupportBrightspeed Voice+ by RingCentral. Conveyed Services that were previously managed in Control Center are now also accessed in the Brightspeed Business Hub as part of the Systems Transformation.

Get help using the Brightspeed Business Hub

Business Hub Support

Enterprise Business Care

Business Hub portal support, sales, billing requests, or general inquiries

833-369-1900

Repair

Maintenance, ticket creation, and status

PRI | Electrical | Optical | DWDM

833-363-2888 Option 1

Ethernet | DIA | ATM | Frame Relay

833-363-2907 Option 1

POTS | HSI | DSL | Toll Free Services

833-363-2301

Brightspeed Business Broadband Fiber

833-363-2432

Brightspeed Voice+ with RingCentral

833-363-2313

Equipment (CPE)

CPE maintenance, ticket creation, and ticket status

833-372-2555

Repair Escalations

Repair escalation information

Local Number Portability

Port-in, Project Port-in, and In-Flight Winback (Port-In) orders

833-363-2650

Robocalling Mitigation

• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider

Please provide further information if you are aware of multiple instances of your phone calls being blocked.

Rural Call Completion

Please note this form is not to be used for billing, account changes, service order changes, or internet support. For these services, please contact us at 833-692-7773.

Report call completion issue

Wholesale support

UOC

For LSRs in converted states orders will be submitted through the new UOC platform.

Visit UOC

LNP

For LNPs in converted states orders will be submitted through the new Port Out Automation platform.

Visit LNP

EASE

Customers Submitting ASRs continue to use EASE for your orders.

Visit EASE

Wholesale Customer Care

Sales and support for Wholesale
products and services

833-363-2400

Wholesale Support

Support for ASR Care and LSR Care

Wholesale Customer Care chat

Repair Escalations

Repair escalation information

Repair

Maintenance, ticket creation, and status

PRI | Electrical | Optical | DWDM

833-363-2888 Option 1

Ethernet | DIA | ATM | Frame Relay

833-363-2907 Option 1

POTS | HSI | DSL | Toll Free Services

833-363-2301

Wholesale Billing

Invoice requests, ticket creation, and status

833-363-2225

Robocalling Mitigation

• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider

Please provide further information if you are aware of multiple instances of your phone calls being blocked.

Rural Call Completion

Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Brightspeed via email at rcc@brightspeed.com or call us at 833-372-2100.

Please be prepared to provide the following information:

• Both to and from telephone numbers
• The time and date of the call that experienced the issue
• A brief description of the issue, and a description of any testing already completed

Residential support

Connect with an expert for help with Residential products or services.

Contact Residential support

Frequently
Asked
Questions

Who is Brightspeed?

We’re on a mission to bring more connectivity to America. We believe where you choose to call home shouldn’t limit your options—and we’re building the infrastructure to provide millions of homes with fast, reliable internet.

With an agreement reached in August 2021 between Connect Holding and Lumen Technologies—through funds managed by Apollo Global Management—Brightspeed was formed to build a fiber network that will serve more than 6 million homes and businesses in 20 states across the Midwest and Southeast.

Where can I find more information about managing my Brightspeed Enterprise account?

If you are an existing Enterprise customer with questions about ordering, billing, or another area of your account, visit our Enterprise FAQ page for more information.

Where can I find more information about managing my Brightspeed Wholesale account?

If you are an existing Wholesale customer with questions about ordering, billing, or another area of your account, visit our Wholesale FAQ page for more information.

Brightspeed is dedicated to providing quick and efficient support to resolve your service issues.

What type of business do you have?

Small Business support

Small Business support

Small Business support

Small Business Care

Small Business Care

Small Business Care

Brightspeed Voice+ with RingCentral

Brightspeed Voice+ with RingCentral

Brightspeed Voice+ with RingCentral

Brightspeed Business Fiber

Brightspeed Business Fiber

Brightspeed Business Fiber

Brightspeed Business Hub

"My Brightspeed" Support

"My Brightspeed" Support

"My Brightspeed" Support

Small Business Escalations

Small Business Escalations

Small Business Escalations

Brightspeed Voice+ with RingCentral

Brightspeed Voice+ with RingCentral

Brightspeed Voice+ with RingCentral

Voice+ Support

Voice+ Devices & Equipment

Brightspeed Business - Static IP

Brightspeed Business - Static IP

Brightspeed Business - Static IP

Static IP Configuration Guide

Brightspeed Biz WiFi

Brightspeed Biz WiFi

Brightspeed Biz WiFi

Download the Brightspeed Biz WiFi App:

How To Guides

Download the Brightspeed Biz WiFi App:

How To Guides

Download the Brightspeed Biz WiFi App:

How To Guides

How To Videos

How To Videos

How To Videos

Medium and Enterprise

Brightspeed Business Hub

Get help using the Brightspeed Business Hub

Enterprise Business Care

Brightspeed Voice+ with RingCentral

Brightspeed Voice+ with RingCentral

Brightspeed Voice+ with RingCentral

Voice+ Support

Voice+ Devices & Equipment

Brightspeed Business - Static IP

Brightspeed Business - Static IP

Brightspeed Business - Static IP

Static IP Configuration Guide

Repair

PRI | Electrical | Optical | DWDM

Ethernet | DIA | ATM | Frame Relay

POTS | HSI | DSL | Toll Free Services

Brightspeed Business Fiber

Brightspeed Voice+ with RingCentral

Equipment (CPE)

Repair Escalations

Local Number Portability

Robocalling Mitigation

Rural Call Completion

Public Sector support

Brightspeed Business Hub

Get help using the Brightspeed Business Hub

Enterprise Business Care

Repair

PRI | Electrical | Optical | DWDM

Ethernet | DIA | ATM | Frame Relay

POTS | HSI | DSL | Toll Free Services

Brightspeed Business Broadband Fiber

Brightspeed Voice+ with RingCentral

Equipment (CPE)

Repair Escalations

Local Number Portability

Robocalling Mitigation

Brightspeed is dedicated to providing quick
and efficient support to resolve your service issues.