Call Trace - V11.0

 

 

Product Description

 

Call Trace enables an end-user to trace their last incoming call whether it was answered or not using an automated trace system rather than a manual trace. The mechanical system traces the originating telephone number calling, even if the call was forwarded via a call forwarding service and is completed after a call, whereas a manual trace has to be set up to trace future calls. Call Trace functions even if another Custom Local Area Signaling Systems (CLASS™) feature has been used, such as Last Call Return.

 

Call Trace (*57):

 

• Both "ends" of the call must be in a CLASS equipped office for feature to work.

• End-users can issue an order to prevent availability to Call Trace by having their access lines "blocked".

   

The following access code information is applicable for Plain Old Telephone Service (POTS) and Centrex products will receive an access code from your Brightspeed Sales Executive for new accounts and Brightspeed Service Manager for existing accounts. For Centrex follow the instructions below using # instead of * with the access code on a touchtone telephone.

 

To activate Call Trace with POTS and Centrex products:

 

• Press *57 (or 1157 from a rotary telephone) immediately after hanging up from the call to be traced.

   

The voice response system gives directions for activating the trace and quotes the charge if the trace is successful. If Call Trace is not successful, the end-user receives an announcement advising that the call could not be traced (see manual trap).

 

After three successful traces, from the same number, call Brightspeed at 1-800-244-1111 to advise that you have activated a Call Trace. If the call is threatening, then Brightspeed does not require 3 successful traces.

 

Upon your request for assistance you will need to provide Brightspeed with:

 

• Your contact name and telephone number

• Terminating telephone number

• A description of the annoyance call(s)

   

Brightspeed will:

 

• Update the description of the calls for each *57 trace

• Verify the subscriber data

• Follow procedures for release of *57 trace pursuant to state tariff

   

Under normal circumstances, deterrent action is taken only after three successful traces to the same number.

 

Manual Trap

 

At your request a Manual Trap request will be placed on your end-user's line. You will need to provide the Brightspeed ACB with:

 

• Your contact name and telephone number

• Your end-user's Terminating Telephone number

• Remote and Host Common Language Location Identification (CLLI) code

• A description of the harassing or threatening phone call(s)

• Any other information deemed appropriate

• A Law Enforcement case number, Officers Name, Phone Number and location

   

Release of information and deterrent action by Brightspeed:

 

If the originating call is:

 

• A trunk number, Brightspeed will verbally provide a trunk number translation. This may include the CLLI code, Long Distance Carrier (LDX), CLEC and/or independent company information.

• From a non Brightspeed number, Brightspeed will verbally release the information to a Law Enforcement Agency (LEA)

• From a Brightspeed number, Brightspeed will release the information to the LEA only.

   

Misdirected FAX/Computer

 

From a Brightspeed number that has been identified, through your equipment, for misdirected FAX/computer, Brightspeed will release the information to you. Please submit your request on your letterhead, via FAX. The suspect information will be verified and you will receive a call back or the information will be FAXed.

 

Emergency 911 Calls

 

The Law Enforcement Agency (LEA) determines if the situation is an emergency. Examples of a life-threatening emergency include: medical assistance, kidnapping, hostage situation etc.

 

In an emergency situation Brightspeed will take calls only from the LEA.

 

If you receive a call from a Law Enforcement Agency or 911 Public Safety Answering Position (PSAP) for technical and/or network assistance you will refer the call to:

 

 

For Assistance	Contact LEA/PSAP ONLY	Hours of Operation
Network Operations Support Group	800 215-4829	24/7 365 days

 

Availability

 

Call Trace is available in 5ESS^®, DMS™-10 and DMS-100, and Ericsson/AXE central office switch types where Caller ID/CLASS products are available.

 

• Available with one-party service

   

Additional information can be found in the Pre-Ordering Overview.

 

Compatibility & Restrictions

 

 

Feature/Service	Rules/Restrictions
Analog Pair Gain System (AML)	Compatible
Bridged Service	Compatible
Centrex	Not available in DMS-10 central offices. Call Trace is not available in DMS-100, Centrex systems with Meridian Business Sets (P/Phones) Activation/deactivation codes have not been pre-built for these features in Centrex individual common blocks. Verify with the central office translator whether the access codes have been established in the common block. If they haven't been established, follow existing Centrex procedures to build the access codes.
Coin Operated Lines	Not Compatible
Direct Inward Dialing (DID)	Not Compatible
Market Expansion Line (MEL)	Not Compatible
PBX	Not Compatible
Trunks	Not Compatible

 

Pricing

 

Rate Structure

 

Call Trace may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.

 

Rates

 

Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.

 

Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

 

Ordering

 

Ordering Rules

 

A service order is not necessary to install Call Trace. Call Trace has automatically been added to all access lines where Caller ID/CLASS products are available.

 

A service order is required to block the ability to use Call Trace.

 

Additional information on ordering can be found in the Ordering Overview.

 

Feature Activity Types (Action Codes)

 

NOTE: When changing from one feature to another, use N and D Feature Activity Types.

 

Feature Codes (USOCs)

 

Call Trace Blocking is identified by the USOC HBG.

 

Feature Detail (FID and Data Requirements)

Adding Denial of Call Trace

 

This feature is ordered by including:

 

• Blocking Activity Type E and BLOCK value of 2 - No call trace.

   

Removing Denial of Call Trace

 

This feature is removed by including:

 

• Blocking Activity Type D and BLOCK value of 2 - No call trace.

   

Last Update: August 12, 2016

 

5ESS^® is a Registered Trademark of Lucent Technologies, Inc.
CLASS™ is a Trademark of Telcordia Technologies, Inc.
DMS™ is a Trademark of Nortel Networks.