Local Brightspeed 101 "Doing Business with Brightspeed"

Course Description

This introductory, web-based training is designed to teach the Local CLEC and Local Reseller how to do business with Brightspeed Wholesale. It provides a general overview of products and services, Brightspeed billing and support systems, processes for submitting service requests, reports, and web resource information.

Course Objectives

Upon completion of this training course, you will be able to:

• Identify Brightspeed's customers

• List the states and regions in Brightspeed's Local territory

• Describe the process to become a CLEC or Reseller

• Familiarize yourself with Brightspeed Wholesale Local general business procedures.

• Explain the processes for submitting service requests

• Distinguish between the Local products and services offered by Brightspeed

• Identify Brightspeed Operational Support Systems (OSS)

• Differentiate between Brightspeed billing systems

• Describe Brightspeed Reports and Reporting tools

• State the role of the Brightspeed Account Management team

• Access web resources

   

Prerequisites

• Basic Telephony course and/or equivalent industry experience

   

Audience

The target audience for this training is primarily Local CLECs and External customers planning to do business in Brightspeed's Local states, but the training is available to anyone who would like an overview of the subject.

Course Length

This course takes approximately 6 hours to complete.

Course Registration