How to use Digital Voice

This user guide will walk you through the basics of your Digital Voice service.

Making a call from your Digital Voice service is the same as placing a call from a traditional phone line. Simply pick up your handset and dial the number. Your call will be connected.

Receiving a call on your Digital Voice service is also the same as taking calls on a traditional phone line. When a call comes in, all handsets that are connected through your Digital Voice adapter will ring. Simply answer the phone.

1. Access your mailbox: To set up your voicemail, press *98 from your Digital Voice or call your 10-digit Digital Voice number. This is also how you can access your mailbox to check messages or make changes at any time. Voice prompts will guide you through the steps.

2. Create your PIN: It can be any number 4 to 15 digits long. Be sure to make note of it because you'll need it to access your messages in the future.

3. Record a name to identify your mailbox.

4. Choose a greeting: You can record your own or use one of the built-in greetings.

  • Press 1 to select the standard greeting with phone number: "At the tone, please record your message to [your phone number]."

  • Press 2 for the standard greeting with your name: "At the tone, please record your message to [your mailbox's name]."

  • Press 3 to record a personalized greeting, up to three minutes long. For example: "You've reached the Jones. You know what to do at the beep."

Your Digital Voice service comes with a variety of features. You can manage, activate, and deactivate these features from your phone.

DN = destination number

Calling FeatureManage

Anonymous Call Rejection


Anonymous Call Reject with Intercept

Call Back (Last Call Return)

Call Forwarding All


Call Forwarding on Busy

Call Forwarding on No Answer

Call Forwarding on Unregistered

Call Trace

Call Waiting

Caller Block/Allow (for specific caller)

Caller Block with Intercept (for specific caller)

Caller ID Block


Caller ID Block (per call)


Caller ID Un-Block (per call)


Caller Forward (for specific caller)

Directed Call Pick Up

Direct To Voicemail

Do Not Disturb

Dynamic Block List (add last caller to block list)
 *60 to block caller*80 to allow caller

Group Pick Up

Park Call

Park Call Retrieval

Selective Call Accept


Your Digital Voice service includes long distance calling. 

You get unlimited calls to the U.S. and territories:

  • Alaska
  • Hawaii
  • Puerto Rico
  • US Virgin Islands

Plus 500 direct-dial international minutes with each billing cycle* to the following countries:

  • Canada
  • Germany
  • Ireland
  • Mexico
  • United Kingdom


*Once the 500 minutes have been used in a billing cycle, any future calls to the countries listed are unavailable until the minutes are reset on the first day of the next billing cycle.

Your Digital Voice service will not work - not even for 911 in the event of a power outage unless you you have a battery backup. Please see our page about battery backups for more details about this important component of digital service.

Download the Brightspeed Digital Voice professional app for your device



Check for outages and troubleshoot your internet or phone service.

Was this page helpful?

Brightspeed small business services