SupportRepair Escalations
If you are an existing Medium and Enterprise, Public Sector, or Wholesale customer and have an existing repair ticket or issue you need escalated, select a service, and then call the appropriate point of contact.
Which service do you need help with today?
Business Broadband Fiber
To help us resolve your issue as quickly and efficiently as possible, please have available your ticket number, the affected circuit ID(s), and the last update received on the ticket.
Brightspeed Business Broadband Fiber Repair
POTS | HSI
To help us resolve your issue as quickly and efficiently as possible, please have available your ticket number, the affected circuit ID(s), and the last update received on the ticket.
PRI | Electrical | Optical | DWDM
If you have an issue that requires escalation, start with the first level of contact and work your way up as needed. To help us resolve your issue as quickly and efficiently as possible, please have available your ticket number, the affected circuit ID(s), and the last update received on the ticket.
Check status
First level
Electrical and Optical Services
833-363-2888
Second level
Manager on Duty
Network and Infrastructure Services
833-363-2291
Third level
Senior Manager (On Call)
Network and Infrastructure Services
833-363-2305
Fourth level
Director (On Call)
Network and Infrastructure Services
833-363-2311
Fifth level
Head of Customer Experience
Repair and Service Assurance
833-363-2320
Ethernet | DIA | ATM | Frame Relay
If you have an issue that requires escalation, start with the first level of contact and work your way up as needed. To help us resolve your issue as quickly and efficiently as possible, please have available your ticket number, the affected circuit ID(s), and the last update received on the ticket.
Check status
First level
Ethernet | DIA | ATM | Frame Relay
833-363-2907
Second level
Manager on Duty
Network and Infrastructure Services
833-363-2291
Third level
Senior Manager (On Call)
Network and Infrastructure Services
833-363-2305
Fifth level
Head of Customer Experience
Repair and Service Assurance
833-363-2320
Residential support
Connect with an agent for help with a Residential repair ticket or issue.
Voice and Internet Repair
Small Business support
Connect with an expert for help with a Small Business repair ticket or issue.
Voice and Internet Repair
