Business Connect - January 2023, Public Sector issue

Public Sector: January 2023

Introducing the Brightspeed Business Connect e-newsletter.

The Brightspeed SLED team has been busy these first few months meeting with many of our customers. Hearing from you on ways that we can continue to build these new relationships and better deliver the services you require. The response thus far has been very positive and well received. Our team has also been working towards future opportunities within our 20-state footprint, including E-Rate season for our K-12 schools and libraries. Brightspeed has a highly specialized team from sales, to engineering, to operations, having decades experience in working with the E-Rate process since the program’s inception. The SLED team has also been focused on our State and Local government connectivity needs, having recently been awarded two categories for DIA services with the State of Wisconsin.

We are committed to continuing these open and honest communications with our customers. Keeping you aware of the new initiatives, offerings and process improvements that will enhance the lives of your citizens. The following newsletter content is another way of delivering on what we believe and keeping you informed. We hope you find this information valuable and would welcome your feedback for future editions.

Connect your students to a brilliant future.

Student success is enabled by having access to the right technology services that fit within a school’s budget. The E-Rate program ensures that schools and libraries across the U.S. are connected to information and resources through the internet.

Eligible E-Rate Technologies
Save on high-speed connectivity solutions. Dedicated internet access and ethernet services are available to better optimize your school's budget.

Product update:
 

Enterprise-grade Dedicated Internet Access

Discover the productivity advantages of securely connecting to the internet with a private connection. With DIA access, customers can expect the best performance for their crucial applications such as video conferencing, VoIP (Voice over IP) and file sharing.

• Each location has a dedicated internet service connection
• Guaranteed bandwidth for each location
• Various speed options to fit your specific needs
• Internet speeds up to 10Gbps (10,000Mbps)
• Symmetrical speeds (upload/download)
• Static IP addresses available
• 24/7 local business support

Brightspeed Delivers Fiber Connectivity to 3,000 Rural South Carolina Homes

Brightspeed, the nation’s fifth-largest incumbent local exchange carrier (ILEC), announced the completion of expanded broadband fiber services in Eutawville, South Carolina and surrounding area, bringing faster, more reliable internet service to more than 3,000 doorsteps. Investments from Brightspeed and the company’s participation in the South Carolina 2021 Rural Broadband Grant Program helped to meet the growing demand for high-speed internet in the rural Orangeburg County community. The program matches company investments to support broadband expansion to underserved areas.

The Brightspeed Control Center

Did you know you can retrieve and pay your invoice through Control Center? This feature allows our customers to easily handle their payments online. The customer portal also provides access to manage, control and configure many other solutions within the Brightspeed Business product portfolio as well as allowing each customer the ability to self-service their account, build reports, set up additional users and services, manage order activity, open repair tickets and access invoicing.

You can login with your same username and password as before. If you are a new user, no problem. Have your account number available and you can easily create a profile in Control Center.

We Love Local!

Who doesn’t love a free lunch? We’re hoping our Brightspeed Business customers do.

Brightspeed recently launched a new customer engagement program called "We Love Local". The program features a reputable, popular, local food truck that we sponsor in a central location near our Brightspeed Business customers. Customers can visit the truck for a complimentary lunch and meet with our representatives who are prepared to explain the benefits of our services and answer customer questions.

“The goal is to engage with our local customers by showing up where they live and work and introducing them to their Brightspeed Business team,” said Andy Rodriquez, VP, Enterprise Sales.

The first "We Love Local" lunch was held in Mansfield, Ohio on Dec. 9, 2022. The next two stops in December were in Jefferson City, Missouri and Charlottesville, Virginia.

“While we are very confident in this program’s positive impact, we are approaching it as an opportunity to learn and continuously improve how and when we connect with our customers in person,” added Andy.

More of the "We Love Local" events are planned for the coming months.

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