Kristy Harrison

Executive Vice President, Operations

Kristy Harrison is the executive vice president of operations responsible for ensuring Brightspeed’s operations team leverages state-of-the-art technology to deliver on the company’s promise to provide best-in-class customer service and a faster, more reliable network across the company’s 20-state footprint.

Kristy brings more than three decades of telecommunications industry experience to her role at Brightspeed. She began her career in telecom at Lumen Technologies (previously CenturyLink and Embarq) after transitioning from her service in the U.S. Air Force to civilian life. While at Lumen, she grew her career into various leadership roles from managing special service operations including call centers where she overhauled the communication structure yielding improved employee engagement scores and morale to senior director in engineering and construction where she managed more than 100 project managers responsible for up to 10,000 fiber orders per month. During her tenure at Lumen, she reduced service delivery times by 66%, increased customer satisfaction scores and implemented process improvements to better engage employees.

When she joined Brightspeed she helped support business operations leading cross-functional teams to streamline workflows, drive cost savings, implement automation and drive the development of operational dashboards to add transparency and accountability for key KPIs. Most recently, Kristy served as vice president of sales operations, enablement and fulfillment for Brightspeed where she led the end-to-end sales performance infrastructure across all consumer sales channels, ensuring operational excellence from lead generation through fulfillment.

Kristy earned her Bachelor or Arts in Business Administration and her Master of Business Administration from Ottawa University in Overland Park, Kansas. She went on to earn a certificate in Project Management from George Washington University and an executive certificate in AI: Implications for Business Strategy from MIT, Sloan School of Management. She is a member of the Gardner (Kansas) Rotary Club, a member of the American Legion and an active volunteer with the Boys and Girls Club of Greater Kansas City. 

Rui Costa

Executive Vice President, Consumer Products, Marketing & Customer Experience

Rui Costa is the executive vice president of Consumer Products, Marketing and Experience at Brightspeed. He leads the organization’s efforts to define and deliver the company’s product strategy, brand positioning and go-to-market execution across all consumer segments. Rui’s mission is to design experiences that make clear why consumers should choose Brightspeed—driving growth through innovative products, bold marketing and a seamless digital journey.

At Brightspeed, Rui oversees the full spectrum of consumer engagement, spanning product development, pricing, marketing, brand strategy, demand generation, e-commerce and customer experience. His team’s focus is on accelerating adoption of Brightspeed’s next-generation fiber products and elevating the brand through a differentiated customer promise.

Before joining Brightspeed, Rui served as senior vice president of Consumer Products at Frontier Communications, where he led product, customer experience, e-commerce and go-to-market strategy, helping reposition the brand for the next phase of fiber expansion.

Previously, Rui was senior vice president of Consumer Products for Xfinity, the connectivity and entertainment brand of Comcast NBCUniversal, where he drove the creation of converged connectivity products that unified broadband and mobile into a single, seamless customer experience. He originally joined Comcast to lead the product launch and experience design of Xfinity Mobile, which became the fastest-growing mobile services provider in America.

Earlier in his career, Rui held senior roles at Liberty Global—the largest cable company outside the U.S.—as director of Consumer Products, leading wireless strategy, product innovation, and device portfolios across multiple European markets. He supported major brand launches for Virgin Media (UK and Ireland), Telenet (Belgium), Ziggo (The Netherlands), and UPC (Switzerland, Austria, and Hungary). He began his career in marketing and product management at Portugal Telecom (now Altice).

A native of Lisbon, Portugal, Rui is fluent in English, French, Spanish, Romanian, Hebrew and Portuguese. He studied engineering at Universidade Lusófona Portuguesa (ULHT) and completed executive education at the Tuck School of Business at Dartmouth.

Marge Jackson

Executive Vice President, Consumer Growth, Sales & Customer Care

Marge brings more than 25 years of telecom experience to her role as EVP of Consumer Growth, Sales & Customer Care at Brightspeed. She is charged with accelerating revenue growth, deepening customer relationships and unlocking new market opportunities across the business. By unifying sales and customer care into one high-performing organization, Marge is driving a seamless, end-to-end customer journey that fuels both acquisition and retention. Her mandate is to build scalable growth engines, elevate the customer experience and position Brightspeed as the broadband provider of choice in every community it serves.

Prior to joining Brightspeed, Marge grew her career in various roles at Comcast. Her most recent position was senior vice president of sales where she supported a team of 15,000 sales employees. She drove sales growth and revenue by enabling collaboration and partnership with the company’s divisions and care teams. During her tenure at Comcast, she helped make history by launching the Black Experience on Xfinity Channel, a first-of-its-kind, curated destination of Black content, Black entertainment, movies, TV shows, news and more. In addition, Marge led the Multicultural Community Engagement team, which partnered across Comcast NBCUniversal to drive impact in underserved communities.

Marge has been recognized as an industry leader and top woman/minority in business. She was selected for the National Association for Multi-Ethnicity in Communication’s (NAMIC) Executive Leadership Development Program and as one of CableFax’s “Most Powerful Women in Cable.”

Marge is a graduate of Peirce College. She is an active member of CTAM, an executive advisor on the WICT Board Philly Chapter, a graduate of WICT’s prestigious Betsy Magness Leadership Institute and of the Comcast Woman Leadership program at Wharton University. She most recently completed the CTAM Executive Program at Harvard University.

Jeff Lowney

President, Enterprise and Wholesale

Jeff Lowney is responsible for driving sales and service for businesses in the rural and suburban areas within Brightspeed’s 20-state footprint. His focus is on customer retention and growth while helping customers transition to fiber technology and grow their businesses with Brightspeed’s innovative product offerings.

Jeff joined Brightspeed with an enviable record of transforming underperforming telecommunications markets. His more than 20-year career includes leadership roles with Sprint, AT&T, TW Telecom/Level 3 (now Lumen Technologies), and Windstream. His most recent role was president of Windstream Kinetic strategic accounts division where he was responsible for leading the organization’s sales division, driving high margin revenue growth to monetize Windstream’s $2 billion fiber investment strategy. Prior to joining Windstream, Jeff spent more than a decade at Lumen Technologies in various leadership roles driving sales and revenue for the company.

Jeff earned his Bachelor of Science degree in Business Administration from the University of Wisconsin at Stevens Point and his Master of Business Administration from Cardinal Stritch University. He also attended the University of Denver, Daniels College of Business Executive Education Program.

Jeff is an active member of the Special Olympics and supports other local nonprofit organizations. 

Colon McLean

Chief People and Administrative Officer

Colon McLean serves as Chief People and Administrative Officer for Brightspeed, responsible for the oversight of the HR, Legal, Information Security and Communications teams. In his role, he is responsible for building and leading all people-related programs and sustaining the company’s customer-focused values while maintaining a culture of integrity, ethics and compliance. Known for leading executive teams through complex, global business and people transactions, Colon brings decades of experience from large-scale public and private equity backed companies to his role at Brightspeed.

Colon and his team ensure that the Brightspeed work environment is inclusive and diverse and that the team is aligned around the company’s growth plans to meet the broadband needs of millions of families and businesses across 20 states.

Prior to joining Brightspeed, Colon led human resources for Alight Solutions, a Blackstone portfolio company, where he was responsible for all people-related programs and led HR due diligence, integration and value realization of four acquisitions. Additionally, Colon championed the company's purpose and values, driving high levels of engagement, resulting in certification as a Great Place to Work in 2018, 2019 and 2020. Prior to Alight Solutions, he served as Chief Human Resources Officer at two other companies following a two-decade career at Duke Energy where he became co-head of human resources.

Colon earned his Bachelor of Science degree in Business Administration from Wingate University and his Master of Business Administration from Wake Forest University.

Colon was an active member of the HR Management Association of Chicago, serving as a member and board chair.

Sorabh Saxena

Chief Information Officer

Chief Information Officer Sorabh Saxena is responsible for developing the systems and technology to support Brightspeed’s end-to-end fiber optics network transformation, from the initial build to sales to ongoing operations. Sorabh brings nearly 30 years of technology experience to Brightspeed, most of it gained in the telecommunications industry.  

Sorabh joins Brightspeed from PwC, where he most recently served as principal, lead technology strategy & implementation, working with large organizations on their technology transformations. Prior to that, he served as chief digital & information technology officer for US Consumer Bank at Citi. Sorabh also spent more than 25 years of his career at AT&T in roles of increasing responsibility, primarily in IT. He left the organization in 2020 after serving as president/EVP global operations & services for AT&T Business.

Sorabh earned his Bachelor of Technology degree in Electronics and Communications Engineering from the Indian Institute of Technology, Madras. He earned his master’s degree in electrical engineering from the University of Maryland Baltimore County.