Signing up and ordering services. When customers sign up for service, we ask for their name, street address, email address, how they want their listing to appear in phone directories and directory assistance, and contact information. We may ask for date of birth, social security or driver's license numbers (to confirm identity or determine creditworthiness), billing information including whether bills should be sent by mail or set up for online access, and bank account or credit card information if a customer elects to pay electronically. We may keep some of this information and use it for future marketing purposes even if a customer does not complete an order with us and your submission of that information is deemed consent to our use of the information as contemplated in this privacy notice. We also keep notes of contacts we have with our customers.
Recording, reviewing or monitoring of your interactions with Brightspeed. For quality assurance, training and online session analysis we sometimes review your interactions with us. This may include email correspondence, recorded conversations with our agents and recorded online sessions. We also save the text of "click to chat" sessions with our online sales and service consultants and may save screen shots when customers give our repair personnel remote access to their computers for technical support.
By using Brightspeed’s app, you agree to Brightspeed’s use of third-party analytics and monitoring software to record system and user actions within our app. We use this data to detect and resolve issues and to ensure that the app is functioning as designed within the user experience. Aggregated, anonymous statistical information and data that is not identifiable to any person or entity could be used by the third party for auditing, research and analysis purposes to operate and improve the system subject to contractual limits.
Network recording of service usage. We record information about usage of our networks or systems. For example, we may log dates and times and the telephone numbers of calls to and from our customers, especially when the information is necessary for toll billing. Generally, we do not retain any call information for local landline calls. If a customer activates a "call trace" feature, we will record the number of the calling party. And when we are your Internet service provider (ISP), we maintain logs of the total volume of data a user transmits, and the date, time and length of time that a user accessed the Internet through our services, including the user's IP address at the time. For more about information we gather see the section entitled "When Brightspeed is your internet service provider."
Information gathered when visiting Brightspeed websites. When a visitor goes to a Brightspeed website (such as Brightspeed.com or Brightspeed.net), we receive information about the visitor's operating system and its browser, the site accessed immediately before accessing our website, pages the visitor goes to within our website, average time spent on our site, and sometimes the website accessed after leaving it along with other relevant statistics. For analysis and investigative purposes we may also record and view a visitor’s online sessions, but we do not include any sensitive information such as social security numbers or credit card information. We also get the visitor's Internet Protocol (IP) address,* including the city and state of its location. That lets us customize product availability and pricing for that community. We may also retain information entered by visitors on our online order pages, even if the visitor does not complete an order and submission of that information is deemed consent to our use of the information as contemplated in this privacy notice.
*An IP address is assigned to a visitor's browser by the visitor's ISP. The IP address identifies visitors on the Internet by a number, and part of that number usually identifies the visitor's city and state. Your IP address stays the same while you're connected to the Internet, but a new one may get assigned between Internet sessions.
When other companies advertise on Brightspeed websites. When other companies advertise on our websites like Brightspeed.net, the ad networks and advertisers we work with may put a cookie or web beacon on your computer. Learn more about cookies and web beacons.
Information obtained when clicking on Brightspeed ads on other websites. When we place ads on others' websites, the ad networks we work with provide general information about visitors who click on our ads, including the types of browsers they use and their city and state. The ad networks we work with may use that information to predict what Brightspeed ads may be most effective in a location.
Multiple privacy notices might apply. In some cases, more than one privacy notice will determine how information about you is obtained and used. For example, when we sell you services either with or through another business (such as an Internet, television or wireless service), their privacy notices will be relevant. This is also true when you access non-Brightspeed websites.
Personal Information obtained from third parties. Sometimes, we receive information about our customers from other businesses. This happens, for example, when another business sells our services, or when we bundle our services with services from a television or wireless company. It also happens when we bill for a business, such as a long distance company or other type of service provider. We also obtain information about our customers from businesses that gather it from many sources, such as the Census Bureau and public records and companies that collect demographic data. This could include information such as gender, age range, education, income levels and length of residence. Finally, we work with companies that provide us email addresses for our customers.