Trust and Safety

Brightspeed Trust & Safety

The Brightspeed Trust & Safety team is responsible for the Law Enforcement Support (LES) functions of Brightspeed Technologies and is responsible for appropriately responding to requests for customer information received from federal, state and local law enforcement agencies, from attorneys in criminal and civil matters and from our customers. Requests for customer information may include requests for records related to any of Brightspeed or our legacy entities services, including local and long-distance communication, dial-up Internet, Internet Protocol usage, High-Speed Internet, Voice over Internet Protocol (VoIP), 9-1-1, voice-messaging, billing or other records. The Trust & Safety team is also responsible for provisioning law enforcement requests for pen registers, trap and trace, and Title III wiretaps pursuant to federal and state court orders, and for compliance with national security orders.

Brightspeed Trust Center
The Brightspeed Trust Center is your open-door access to our approach to privacy, security, transparency and other related topics of interest. Here we provide links to our policies, notices, documentation, reports, self-service options and much more. We value the trust you place in us to manage and secure your information. Our responsibilities and commitments to you are reflected in this library. Learn more.

What information does Brightspeed have?

When Brightspeed provides its services, which include Internet access, local and long-distance communication, Voice over Internet Protocol (VoIP), entertainment, additional voice, broadband and data services such as call routing and cloud computing, and alarm monitoring for your home or business, we necessarily obtain certain information about you. This information may include your name, address, email address, telephone number, date of birth, social security number, driver's license number, credit information, use of an Internet Protocol address assigned to your computer, and, in some cases, information about how you use our services. Finally, Brightspeed also gathers information from visitors to our websites and those who click on our internet ads, such as the user's operating system, location, Internet Protocol address, and what sites the user visited immediately before or after our site.

Brightspeed takes its customers' privacy seriously. For more information about what types of information are collected by Brightspeed and our privacy practices, see Brightspeed's Privacy Notice.


What kind of information can a Brightspeed customer obtain without a legal demand?

The Trust & Safety team can provide customers with information concerning the local and long-distance calls made from the customer's phone number at a certain date and time. Keep in mind that some of this information is available to customers in their billing statements through Control Center (Business) or My Brightspeed (Residential). The Trust & Safety team does charge the appropriate fees for looking up this information. The Trust & Safety team cannot provide information concerning incoming telephone calls without a proper legal demand (either a subpoena or court order).


Frequently Asked Questions

For your convenience, there are separate sections of the Frequently Asked Questions designed to address the unique needs of Customers, Law Enforcement Agencies, and Third-Party Requestors. Please click on a link below to the appropriate FAQs page.