Connected Voice

 

Connected Voice Professional support

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Download the Connected Voice professional app for your device

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Connected Voice frequently asked questions

Connected Voice is a prepaid Voice over Internet Protocol-based service (VoIP). Essentially, this means it’s a digital phone service provided through your internet connection. Connected Voice offers all the features of traditional telephone (like caller ID, call waiting, voicemail, anonymous call block, etc.), plus more advanced features not available with most traditional telephone services, including mobility, voicemail to email, and email notifications. 

Contact us to order Connected Voice service.

Most small business customers find the Professional service is a good fit. This level of service provides more features and phone numbers than the Basic service, including the Connected Voice app.

No technician is needed! You can install Connected Voice yourself. See our set-up guide.

Yes, you can keep your existing number. If you’d like to transfer your phone number to your Connected Voice service, just tell us when you order service.

No, existing phone jacks will not work with Connected Voice. Special equipment is required to provide service in your  business.

  • Professional service requires an IP phone that connects directly to your internet.
  • Basic service requires an Analog Terminal Adapter (ATA) that plugs into your modem.

  • Professional service requires an IP phone that connects directly to your internet.
  • Basic service requires an Analog Terminal Adapter (ATA) that plugs into your modem.

Yes, you can use your fax machine with Connected Voice service. Just let us know when you order service. 

We recommend you contact your alarm system provider to learn more about how the system works with digital phone service. Also note that the service will not work in a power outage unless you have a battery backup.

We recommend you contact your emergency life alert provider to learn more about how the system works with digital phone service. Also note that the service will not work in a power outage unless you have a battery backup.

Your Connected Voice service allows you to dial 911 to reach the Emergency 911 center in your area, like traditional phone service, but the service differs from traditional phone service in multiple ways. Please review your Connected Voice Subscriber Agreement for all the details about these differences, including differences with 911 service. Here are four key differences about the service: 

  1. The service and 911 calling will not work during a power outage at your service location. To allow function during a power outage, you’ll need to install a battery backup unit. Learn more about battery backups.

  2. You cannot make or receive calls, including return calls from Emergency 911 centers, until your current phone service has been deactivated.

  3. Some US locations do not offer e911 service, so you must provide your location information to local emergency centers in these areas.

  4. You must notify us before you change the physical location of your Connected Voice service. Connected Voice 911 calling will not work properly if you move before you update your physical location with us and get a confirmation. Learn more about how to move your service.

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