How to use Brightspeed Voicemail with TTY

With Brightspeed Voicemail™ with TTY, callers can leave messages without using the auto-answer on your TTY. Nor do you need a separate machine.


Both hearing and hearing-impaired members of the same household can receive messages on the same voicemail service.


Brightspeed voicemail routes unanswered calls to your personal voicemail. Messages can be retrieved from any touch-tone TTY at your convenience.

How to set up your voicemail

Contact the Center for Customers with Disabilities for help with setting up your service, including setting the number of rings before voicemail answers and the number to call to access your voicemail.


The agent can also help you with the following steps, or you can do it yourself.

After setting the number of rings before voicemail answers, the representative will give you the phone number you will use to access your voicemail, retrieve messages, record greetings and change preferences. The representative will also tell you the temporary security code: 1234. You will be prompted to change the code the first time you access your voicemail.

When you dial your voicemail for the first time, there will be a message welcoming you to the system. The fluttering light on your TTY will indicate the voice prompt is playing back. After the playback ends, enter your temporary security code (1234). You will then be prompted to choose your own security code. When your TTY indicates the end of the voice prompt, enter your new security code. Pick something easy for you to remember but difficult for others to guess. The number can be four to 15 digits long, but cannot begin or end with a zero.

Next, choose a greeting:

  • Press 1 for a standard greeting with your phone number
  • Press 2 for a standard greeting with your name
  • Press 3 to record your own personalized greeting, up to three minutes long 

If you choose a personal greeting (3), you will be prompted to record a name for your mailbox. After the prompt, say or type your name. The system will then prompt you to enter your greeting. We recommend that you pre-type your TTY message and save it in the machine’s Memo feature and upload it from there to the voicemail system. Press the pound key (#) after you complete your greeting. 

Hearing combined households often choose to have both voice and TTY messages in their greetings. A greeting similar to this works well:

  • Start your message with TTY tone. Type "Please hold."
  • Follow with the spoken message and end the message with "please push the pound key now and leave your message."
  • Type your TTY message.
  • Press # to store your message.
  • Remember, you have three minutes for a greeting or message.

When you have a message waiting, you will see a "stutter tone" by a rapid flicker of your TTY light when the handset is off-hook.

When you have a message, you may want to call the relay service to check if it is a voice message or TTY. To complete the call, you will need your phone number, your voicemail number, your security code and the following instructions for the operator:

  • Press 1 to retrieve message.
  • Press # to skip TTY message.
  • Press 7 to delete message.
  • Press 9 to save message.

Dial your voicemail number. Wait for the end of the voice prompt. Enter your security code. Slowly count to three and press 1 to receive the skipped TTY messages (remember you must be using a touch-tone phone or TTY to retrieve your messages).

After retrieving each message:

  • Press 4 to replay the message
  • Press 7 to erase the message
  • Press 9 to save the message.

Contact us

Programs for Customers with Disabilities
P.O. Box 2159
Fayetteville, NC 28301-2159


8:00a.m. to 5:30p.m

Voice and Text Telephone (TTY) Calls

833-692-7773 (MYBRSPD)

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