Changing your invoice-delivery method

Depending on which services you have with us, you can choose electronic (paperless) or paper delivery of your invoice. After you go paperless, it's a good idea to set up notifications so you know when your invoice is available and ready to be downloaded.

Changing to paperless delivery

After you sign up to stop receiving your invoice in the mail, it can take one to two full billing cycles for paperless delivery to be implemented. Some local service accounts aren't eligible for paperless delivery.

To change to paperless delivery:

  1. Click Billing, then click Payments.

    Control Center shows the payments made to your accounts for the current month.
Payments (showing Payment History tab)
  1. Do one of the following:

    • To enroll one account for paperless billing, click the  icon (in the Actions column).

    • To enroll multiple accounts for paperless billing, select the checkbox next to the account(s) you want to enroll, then click Enroll.
  1. In the window that appears, review the account(s) you selected to confirm you want to enroll them for paperless billing. (If you need to make changes or cancel the request, click CANCEL.)
  1. Confirm you authorize the change by selecting the I authorize… checkbox and typing your name in the field, then, click CONFIRM.

Important: Paperless delivery is not the same thing as Autopay. If you want to set up a recurring payment, you can enroll in Autopay. Signing up for paperless delivery only means you view an invoice online instead of receiving a paper copy by mail. You're still responsible for making a payment each month.

Changing to paper delivery

If you decide paperless delivery isn't for you, you can return to paper delivery.

To cancel paperless delivery, please contact us.

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