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Brightspeed® Control Center support: Overview
Control Center places the power to control and configure your organization's technology, services, and costs in your hands. You can use Control Center on virtually any device, at any time, and from anywhere with an internet connection.
Select a help topic below to get started:
Support
Popular articles:
- Creating a repair ticket
- Viewing scheduled maintenance events in a list or on a calendar
- Viewing the status of a repair ticket
- Searching for, sorting, and filtering repair tickets
- Canceling a repair ticket
- Updating information in a repair ticket
- Escalating a repair ticket
- Creating a reason for outage request
- Creating an inquiry ticket on a network maintenance event
- Converting a potential ticket into a repair ticket
Billing
Popular articles:
- Signing up for paperless billing
- Viewing an invoice
- Changing your invoice-delivery method
- Paying your bill online
- Requesting a PDF copy of an invoice
- Enrolling in Autopay
- Changing your billing address
- Viewing a prior invoice
- Viewing a list of accounts on an enterprise ID
- Creating a custom detail billing report
- Viewing a standard summary billing report
Admin
Popular articles:
- Adding accounts to an enterprise ID
- Creating a new user
- Creating a system administrator
- Changing user permissions
- Changing the accounts assigned to a user
- Deactivating or reactivating a user
- Resetting the password for a user
- Adding an existing user to another enterprise ID
- Creating a notification setting for a user
- Viewing a list of notification settings for your organization
General topics
Popular articles:
- Exploring the Control Center homepage
- Registering yourself as a Control Center user
- Signing in to Control Center for the first time
- Retrieving your username or password
- Troubleshooting login problems
- Finding your organization's Control Center system administrator
- Viewing your alerts and notifications
- Creating a notification setting
- Viewing a list of your notification settings
- Changing your Control Center password