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Wholesale FAQs

Get answers to your frequently-asked questions (FAQs). If you don’t find what you need, you can contact the Brightspeed Wholesale Customer Support team directly at 833-363-2400, or visit our Business Support page.

Select a topic to view relevant questions and answers.

Ordering

Answers and new ICSC codes have been included in the Lumen Customer Communications Package. If you are missing this list, please contact Wholesale247@brightspeed.com.

All Service Wire Centers remained the same.

Brightspeed’s SPID did not change. You can continue using 0661.

Telco IDs/Exchange Carrier Identification did not change. You can continue using the same Telco IDs/Exchange Carrier Identification.

All NECA information remained the same, just renamed “Brightspeed.”

LERG changes were a name change only for Brightspeed's 20 state footprint.

Connecting Facility Assignment (CFA) and Carrier Name Abbreviation (CCNA/IAC)
Access Customer Name Abbreviation (ACNA)
Carrier Identification code (CIC FGD code)

There were no changes to the information above.

There were no changes to TRUNK groups that transferred to Brightspeed.

There is no change to circuit information.

Access to the Brightspeed portal was made available on Oct. 3, 2022.

The link to access the Brightspeed Control Center portal is https://controlcenter.brightspeed.com.

Brightspeed customers will have access to two years of historically accepted/worked orders.

A list of ICSC codes involved in the transition to Brightspeed may be found in the Customer Communication Package. This listing of ICSC codes identifies all applicable entities operated by Lumen in the impacted states. If you are missing this list, please contact Wholesale247@brightspeed.com.

Services ordered through the identified ICSC codes were transitioned over to Brightspeed at transaction close.

PNUMs did not change.

Customer's EASE user IDs were recreated based on existing access and customers will access BSPD VFOs through a unique URL: https://ease.brightspeed.com.

Please refer to the Lumen Customer Communications Package (pages 9-10) for information on ICSC/OCN related to Metro Ethernet Networks. If you are missing this list, please contact Wholesale247@brightspeed.com.

LERG changes were a name change only for Brightspeed's 20 state footprint and SPID. Brightspeed will retain the overall company SPID of 0661 for all Brightspeed territories. LUMEN has converted all remaining territories to an overall company SPID of 2223.

Please see the Lumen Customer Communication Package (page 12) for information related to existing orders. If you are missing this list, please contact Wholesale247@brightspeed.com.

Billing

All outstanding balances were transferred to Brightspeed on Day 1.

All outstanding disputes were transferred to Brightspeed on Day 1.

New EDI billing was sent to customers' existing connections established with Lumen. Customers with existing EDI do not need to take any actions.

Yes, Brightspeed has a new remittance address and has a process to receive EFT from Enterprise customers.

1. New address where you can send your payment by check.

Mail in payments to lockbox:
Brightspeed
PO Box 6102
Carol Stream, IL 60197-6102

2.       New bank information if you pay via ACH.
      Bank of America, ACH Routing #111000012
      Account #4451670975
Send in CTX, EDI820 or CCD+ Format

3. If you bank online remember to update your payee to Brightspeed.

4. If you pay by AutoPay there is nothing you need to do.

5. New W-9 to download for Brightspeed: www.brightspeed.com/W9.

Questions around wholesale billing disputes should be sent to: bs_wholesale.dispute@brightspeed.com.

Billing cycles are not changing at this time.

A list of the BANs that moved to Brightspeed can be found at the following link: https://news.lumen.com/download/Brightspeed_Wholesale_BANs_080422.xlsx.

If the first four digits of a BAN are found on this list, then the BAN moved to Brightspeed.

Questions around wholesale billing disputes should be sent to: bs_wholesale.dispute@brightspeed.com.

On Day 1 there is no change to existing rates.

Please see the Lumen Customer Communication Package (pages 15-18) for information related to billing. If you are missing this, please contact Wholesale247@brightspeed.com.

Contracts and agreements

Customers can pull this information themselves with the current invoice and CSR, by utilizing the Brightspeed OCNs in the first four positions of the BAN.

Brightspeed will honor all existing contracts for Day 1.

Circuit term plans and revenue commitments will continue business as usual.

Process

Existing systems and processes for Service Assurance have remained in place.

The previous eBonding process for Trouble Admin has remained in place.

Pole licensing transferred to Brightspeed in the territories that were acquired. Existing licenses in effect were transferred effective Day 1.

The support team is a combination of conveyed Lumen employees and Brightspeed employees. Existing systems and processes for Service Assurance will transfer to Brightspeed.

Products, services, and messaging

These will be hosted quarterly, with the first Customer Forum taking place Friday, 10/28/22.

Brightspeed Wholesale Support: 833-363-2400

The Brightspeed representative assigned to your company has been communicated. If you are missing this, please contact Wholesale247@brightspeed.com.

Welcome messages were sent via multiple sources including letters through U.S. mail, printed on your existing invoice, or through electronic notice in CCDB.

There were no changes to products or services on Day 1.

Brightspeed tariff information: https://www.brightspeed.com/ew/aboutus/legal/tariff-library

Questions can be submitted via email. Please contact Wholesale247@brightspeed.com.

Transition from Lumen

Lumen sold parts of its incumbent local exchange carrier (ILEC) business (currently operating under the CenturyLink brand) that serves consumers, small businesses, wholesale, local enterprises, and government entities in 20 Midwest and Southeast states, and parts of NJ and PA, as follows:

Alabama, Arkansas, Georgia, Illinois, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin.

Lumen retained its local incumbent network and assets in 16 states including:

Arizona, Colorado, Florida, Idaho, Iowa, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming.

Lumen retained its national fiber routes and competitive local exchange carrier (CLEC) networks in all 36 states.

The transaction provides Brightspeed with a robust, scaled local network, along with the operations and back-office support to meet the accelerating demand for high-bandwidth connectivity and fiber technology.

This transaction was valued at approximately $7.5 billion, representing a multiple of ~5.5x 2020 estimated EBITDA.

The transaction closed October 3, 2022.

Brightspeed is a dynamic new company comprised of industry leaders committed to enhancing the service experience for new and existing customers and to create a next-generation telecom and connectivity business. Brightspeed currently plans to invest at least $2 billion to build a network that will bring faster, more reliable Internet and Wi-Fi to communities throughout the Midwest, Southeast, and certain parts of Pennsylvania and New Jersey. At closing, Brightspeed was comprised of the incumbent local exchange carrier (ILEC) assets and associated former operations of Lumen Technologies across 20 states and will be owned by funds managed by affiliates of Apollo Global Management, Inc. (NYSE: APO).

Customers served by the Lumen ILEC network transitioned to Brightspeed when the transaction closed.

Wholesale Support

Call 833-363-2400

Brightspeed holiday calendar

Brightspeed is closed for the following holidays:

Holiday	Date observed
New Year’s Day	Monday, January 2, 2023
Martin Luther King Jr. Day	Monday, January 16, 2023
Memorial Day	Monday, May 29, 2023
Independence Day	Tuesday, July 4, 2023
Labor Day	Monday, September 4, 2023
Thanksgiving Day	Thursday, November 23, 2023
Day after Thanksgiving	Friday, November 24, 2023
Christmas Eve	Monday, December 25, 2023
Christmas Day	Tuesday, December 26, 2023
New Year's Day	Monday, January 1, 2024

Need assistance?
We're here to help.

Are you an existing
Wholesale customer?

Use our EASE (Electronic Administration & Service Order
Exchange) application to initiate, submit and track your orders.

Visit EASE

Wholesale FAQs

Ordering

How was the assignment of Lumen CCLC to the Brightspeed CTBS handled?

How will changed (new) ICSC codes be handled?

Can you please provide the current and New Service Wire Center (SWC)?

Can you please provide the current and New Service Provider Identification Number (SPID)?

What is the New Telco ID or exchange carrier identification (EC)s?

Do you have specific documentation of what NECA changes were made?

What specific changes were made with the LERG?

Were there any impacts or changes to the following carrier reference information?

Were there changes to TRUNK groups?

Did circuit IDs change on Day 1 in Brightspeed territory?

When will we have access to the Brightspeed portal for ASRs, support, etc.?

Did the older orders in EASE convert over to Brightspeed, and how long will we have access to the orders?

In some states there is crossover between LECs (for example CenturyTel and Embarq in the same state). Did the transaction include all the LECs in each state?

How did the transaction affect NNIs?

Is Brightspeed going to continue using the existing PNUMs?

Has the EASE URL changed from what we used with Lumen?

How were ICSC/OCN codes affected as related to Metro Ethernet Networks?

With regards to LERG and SPID changes, has batch code '5775' remained?

How were inflight orders handled?

Billing

How were outstanding balances on invoices handled in the sale?

How were outstanding billing disputes, both paid and unpaid, on invoices being transferred to Brightspeed handled in the sale?

What do customers need to do to implement new EDI billing?

Will Brightspeed have a new remittance address and banking info (if they anticipate receiving Electronic Fund Transfer (EFT) payments from us)?

How are billing disputes handled?

Will existing invoicing carry over and will the billing remit times be the same?

Where can we get a list of BANs affected by the transaction?

Where should billing disputes that occurred during the pre-close period and after the asset sale close period be directed?

Does Brightspeed charge a fee for NDM/SFTP CARE transactions?

What should be expected as far as general billing changes?

Contracts and agreements

Will Brightspeed provide impacted customers with a circuit list?

When and how will we carve out existing Ethernet commercial contracts that were in place with Lumen?

How are existing circuit term plans and revenue commitments handled post-close?

Process

Will we need to stand up a new API?

How should customers eBond for tickets with Brightspeed?

How is pole licensing handled post-close?

Will the Lumen Trouble Admin teams continue supporting customers for our Brightspeed trouble tickets starting Day 1?

Products, services, and messaging

When will Customer Forums be held?

What will the Brightspeed Trouble Admin number be to call for all trouble ticket activities?

Who is my Brightspeed representative?

How can we ensure we are receiving the Brightspeed welcome messages?

Are the same products and services now available with Brightspeed?

When will Brightspeed tariffs be provided and where can we access them?

What if I have additional questions?

Transition from Lumen

What are the details of the Lumen/Brightspeed transaction?

Who is Brightspeed?

Will customers in the 20 impacted states now be served by Brightspeed?

Brightspeed holiday calendar

Need assistance? We're here to help.

Are you an existing Wholesale customer?

Use our EASE (Electronic Administration & Service Order Exchange) application to initiate, submit and track your orders.

Need assistance?
We're here to help.

Are you an existing
Wholesale customer?

Use our EASE (Electronic Administration & Service Order
Exchange) application to initiate, submit and track your orders.