Learn how to make changes to your AutoPay payment method in My Brightspeed online or in the app.
You can add a credit/debit card, update the expiration date on an existing card, and add or change a bank account number.
These kinds of changes shouldn't impact your automatic billing. Keep an eye on your bill, and if anything looks unusual, contact us.
Remember, there is never a fee to use AutoPay. It is just one more benefit to this payment method!
To update or change your payment method for AutoPay, follow these four steps:
To update or change your payment method for AutoPay using the app, follow these four steps:
If your credit card expired recently, your automatic payment may be rejected. To confirm it went through, sign in to My Brightspeed and look at your bill. If you see an outstanding balance, you can make a one-time payment to take care of it. As long as you update your payment information in My Brightspeed, the next automatic payment should go through normally.
Updating your AutoPay information should not impact your bill payment cycle. Your payments should go through as usual. However, if you want to double-check that the change took effect, you can do two things:
Sign in to My Brightspeed
Manage your account preferences and billing information online.
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