How to remove AutoPay from your account

You can cancel AutoPay from your account at any time and pay your bill manually each month.

How to stop AutoPay

To remove AutoPay from your account, sign in to My Brightspeed, and go to My Bill.

Billing prefrences autopay

Look for Billing Preferences and click on the "Enrolled" link next to AutoPay to make changes.


On the next page, click on "Remove AutoPay from this account." The whole process should only take a few minutes.

Note: If you don't see "Billing Preferences" on the My Bill page, it means you are a Prepaid customer.  Learn how to change your Prepaid payment options.

What to expect next

Keep in mind that it can take one to two billing cycles for the AutoPay to cancel and your account to be returned to non-automated billing. This is because your request has to process through our systems, and depending where you are in your billing cycle, an AutoPay process might already be underway.


You'll know everything is resolved when you receive a bill with a message saying your balance will no longer be paid using AutoPay. 

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