How to handle a late payment

Are you concerned about paying your bill on time? There are a few options to consider.

If it's close to the due date

The best options for paying your bill quickly and seeing it reflected immediately on your account are to pay online or via our automated phone system

 

Please note this exception: If you pay by phone on a weekend or federal holiday, the payment will post to your account on the next business day. Depending on your due date, this could result in a late payment.

If you can't pay your whole bill at once

Consider setting up a payment arrangement. Use our Payment Plan Tool to split your bill into up to three payments. If you pay less than your full balance without setting up a payment plan, late fees will be charged. Carrying an unpaid balance for too long may result in suspension of your services.

If your payment is late

If you miss your due date, you will be charged a late fee. If your account continues to be unpaid, you will receive a late payment notice from us, and eventually your services will be suspended, and then disconnected.

Late fees

You will be charged late fees if your payment is received after the due date. Late fees vary based on the type of service and your location. They can range from a flat $5 to some percentage of the original amount due, or a combination of both.

We will notify you

When your bill is past due, we'll mail you a notice, and if your bill continues to go unpaid, we'll also try to reach you by phone.

 

If you have Brightspeed internet service, you will see a "past due" message when you try get online, with instructions to make a payment.

When services are suspended or disconnected

Each state has a Public Utility Commission (PUC) that regulates when services can be disconnected. That means the timeline for service suspension varies depending on your location.

 

Past due accounts are first suspended and then disconnected. Suspended service is typically turned back on within 24 hours after the bill has been paid. Disconnected service can take longer to restore and may require a technician fee to come re-activate your service. In some cases, you may be asked to pay a security deposit to get service re-connected following non-payment.

Quick bill pay

Make one-time bill payments online. No sign-in required.

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