.png){kind=icon}
Not getting emails about your bill?
If you're not getting monthly billing emails from Brightspeed, it's probably caused by one of these three issues.
New to paperless billing
If you've recently signed up for paperless billing, the problem may just be a timing issue.
Depending on your bill date, we might have printed your bill before you requested paperless billing. If that's the case, you'll likely get one more paper bill before you start getting emails alerting you that your bill is ready to view online. If you want to be sure you're enrolled in paperless billing, sign in to My Brightspeed Account or use the My Brightspeed app, and look at the Billing Preferences section to ensure your paperless billing preference is turned on.
Download the Brightspeed Internet app to manage your account.
Incorrect email address with Brightspeed
It's possible that Brightspeed is sending communications to a different email address than you intended. You can double-check the email address that we have on file in either the Brightspeed app or by signing in to the My Brightspeed web site.
Brightspeed Internet app
- In the app, click on My Settings at the bottom of the screen.
- Go to the Account & Service Info option on that screen.
- Confirm or edit the email address that is shown there.
My Brightspeed site
- Sign in to My Brightspeed
- Click on My Settings at the top of the screen.
- Check both the Sign in Information and Billing Preferences sections on the page to ensure we have the correct email address for your account.
Emails can't get through
Occasionally, emails just can't get through to your account. If you're not getting our emails as expected, it's worth doing the following:
- Check your spam folder. With so much junk mail, sometimes the wrong stuff ends up in the spam folder. Open your "blocked senders" list and remove any Brightspeed email addresses.
- Adjust your anti-virus settings. Sometimes anti-virus software can block more than you want. Confirm your settings aren't more stringent than you intended.
- Turn off your email forwarding. While this is not particularly common, it does happen.
Sign in to My Brightspeed
Manage your account preferences and billing information online.
Enroll in My Brightspeed
Create a username and password to manage your account online.
Top account topics
Was this page helpful?
Brightspeed services support
