Yes, you will need to update your information with your financial institutions if you use their bill pay option to pay your Brightspeed bill. Some customers log into their bank account and then pay their bills using the bank’s bill payment service (e.g. Zelle, Pop Money). If you use this type of bill payment service through your bank, you will need to update your account number when you pay the next Brightspeed bill. For many bill payment services, you will also need to update Brightspeed's name and address. Please ensure you have the company name entered as "Brightspeed" and change the biller address to:
P.O. Box 2159
Fayetteville, NC 28301-2159
Note: Some customers see error messages when they try to update their bill payment services. If you are unsuccessful when attempting to update this information, we recommend you delete the old bill payment and create a new one.