We will soon implement an updated billing system and will keep you informed of all the changes that may impact your account. These enhancements will allow us to better serve you in the future, and the changes will have minimal impact to your monthly bill.
Your account changes will occur sometime in the next 3 months. When your account changes are complete, we’ll send you another notification with your updated account information, including your new account number.
Your future communications will be sent in the same way we sent your initial notification.
No, the updated billing system implementation will not cause any interruption to your services.
Yes, your account number will change. Please watch for a notification with your new account number, which can be found in several places:
Yes, you will need to update your information with your financial institutions if you use their bill pay option to pay your Brightspeed bill. Some customers log into their bank account and then pay their bills using the bank’s bill payment service (e.g. Zelle, Pop Money). If you use this type of bill payment service through your bank, you will need to update your account number when you pay the next Brightspeed bill. For many bill payment services, you will also need to update Brightspeed's name and address. Please ensure you have the company name entered as "Brightspeed" and change the biller address to:
P.O. Box 2159
Fayetteville, NC 28301-2159
Note: Some customers see error messages when they try to update their bill payment services. If you are unsuccessful when attempting to update this information, we recommend you delete the old bill payment and create a new one.
No action is necessary. We will automatically update our billing system with your new account number.
Please note: This will only be handled automatically if your AutoPay is set up through Brightspeed. If your monthly automatic payments are set up through your bank's bill payment service, you will need to update your account information with that service (see the question above).
Monthly bill due dates can occasionally change based on a number of factors. Please be sure to confirm your due date on your next billing statement so you can plan accordingly.
You can find your bill due date in several places:
Yes, your AutoPay payment date will change. Your AutoPay payment will now occur on the due date noted on your bill. Your due date can be found:
Your bill format will be very similar to what you are accustomed to seeing. The billed amounts will not change, but some items will have new names or new locations on the bill. Here is a page-by-page review of what will change on your bill.
Most of the first page of your bill remains the same. You will see a Summary section and a Services section. There are only two small formatting changes.
The second page has only minor changes to wording and presentation.
Page 3 to the end of the bill
You will notice the most differences on these pages.
No, your current service and any related promotions, along with your current monthly recurring charges, will not change unless you initiate a change to your service.
No. If you receive a paper bill in the mail today, you will continue to do so. If you receive a paperless bill via email today, you will continue to receive a paperless bill.
If you are managing multiple accounts with My Brightspeed, there is one unique change that could occur with your saved payment methods. Right now, you may be able to use the same “saved wallet” (or saved payment method) for all of your accounts. However, this may change once your accounts migrate to the new billing system. If your accounts are billed through different systems, you will need to manage your saved payment methods for each account individually.
How will you know if your accounts have different billing systems? You will know by the account numbers.
In those cases, you will need to manage your saved wallet for each account individually within the “Billing Preferences” section of the My Bill or My Settings page of My Brightspeed.
If you already have a My Brightspeed profile, your username and password will not change.
Sign in to My Brightspeed
Manage your account preferences and billing information online.
Make one-time bill payments online. No sign-in required.
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