Pay your bill in person

Although Brightspeed doesn't have any physical locations for bill payments, our partnerships with CheckFreePay allow you to easily pay your bill in person at convenient retail locations.

Who can pay in person?

Customers with a prepaid fiber plan and an account that is past due or suspended. You’re billed automatically each month. For in-person payments, you must pay with cash.
Customers with a postpaid internet plan. You’re billed after each month of service.

How can I tell what kind of plan I have?

Log in to your Brightspeed account and check the sidebar menu to find your plan information. If you are accessing your account on a mobile device, then click on the top, right-hand-corner menu located at the top of the page to see your plan information.

Select your plan below to learn how to pay in person

If you have a prepaid fiber plan, you can only pay in person if your account is overdue or suspended, and you must pay in cash.

Brightspeed’s partnerships with CheckFreePay in several cities allow you to pay your bill in person at nearby retail locations.

Tip: Make sure you have your account number with you. It will be required when making a payment. You can log in to your account here to find it.

To find a CheckFreePay agent near you, follow the link below and enter your address. Under “Biller Search,” make sure to enter “BRIGHTSPEED PREPAID” to view eligible locations. When you arrive, you must ask to make a “CheckFreePay payment” for a “Brightspeed prepaid account” to ensure proper payment processing.

Find a CheckFreePay Agent >

Brightspeed’s partnerships with CheckFreePay in several cities allow you to pay your bill in person at nearby retail locations. You can pay with cash, check, or money order at most locations. Some establishments also accept savings accounts, credit cards, debit cards, and ATM cards.

Tip: To speed up the process, we suggest bringing your Brightspeed bill with your account information when making a payment.

Follow the link below to enter your address and find a CheckFreePay agent near you. Make sure you’ve checked the “Account Number” checkbox under “Ways to Pay” to view eligible locations.

Find a CheckFreePay Agent >

Bill payment locations, contact information, hours of operation and products are subject to change.

If you don't have time to drive somewhere to make a payment, there are other ways to pay your bill.

How can I pay my bill if my account is suspended?

The quickest way to settle any payments due is to log into your Brightspeed account. Go to payment methods and make a payment to reconnect your service. You can find more information here.