Basics of Brightspeed voicemail

Voicemail is usually included in home phone service. To change your service or features, contact us.

How to configure voicemail

Follow these steps to configure your voicemail. If you make a mistake, don't worry; you can always go back and adjust your statement.

1. Launch your voicemail system

Press #55 or *68 on your landline or dial the access number provided in your welcome letter to set up your voicemail. The remaining steps will be explained to you through voice prompts.

Please chat with us to get your voicemail access number if you've lost it.

2. Generate your PIN

The length of your voicemail PIN might range from 4 to 15 digits. You'll need it in the future to access your messages, so be sure to write it down.

3. Name your mailbox

Any name you choose to record is OK. Recording your first name and/or last name is customary.

4. Record a greeting

You have the option of using one of the pre-recorded Brightspeed greetings or recording your own greeting. Follow the system prompts to select your greeting:


Standard greeting with phone number"At the tone, please record your message to [phone number]."


Standard greeting with your name"At the tone, please record your message to [name]."


Record a personalized greeting, up to 3 minutes long. A common template you can follow is: "You've reached [name]. We can't get to the phone right now, but if you leave a message, we'll call you back."


You're done now! Your voicemail on Brightspeed has now been configured. When you pick up your home phone and there is a message waiting for you, you will hear a stuttering dial tone.

Excellent voicemail greeting suggestions

If you decide to record your own personalized greeting, consider these suggestions:

  • Take a few minutes to gather your thoughts, even jot down a few notes, and practice before you record.  


  • Before you start recording, turn off anything in the background that might cause noise. This will ensure your voice is clear and easy to understand.  


  • While clever greetings can be fun, it's worth taking a moment to think about the range of potential callers who may be leaving you voicemail. Consider the tone and image you want to project.


  • Last, but not least, don't worry! If you don't like your recording, you can erase it and re-record as many times as you'd like.

How to reset your voicemail PIN

Call 833-692-7773. A representative will ask you a series of questions to verify your identity, and then will reset your PIN for you.

How to check voicemail

Simply dial *98, *68, or #55 (depending on your area) from your home phone to retrieve your voicemail. The remaining stages will be explained to you through voice prompts.

Check voicemail away from home

Call home and interrupt your outgoing message with #, *, or 2 (varies by location) to check your messages while away from home, or dial your retrieval number. If you don't have your retrieval number, please contact us to get it.


Any time you're checking voicemail from a phone line that is not your home line, you are required to enter your voicemail PIN. 

Option 1: Call home and interrupt the greeting

  1. Call your home phone number.
  2. Press # to interrupt the greeting. Note: In some areas, the # key will not interrupt the greeting. Try pressing the key or 2 instead.
  3. Enter your PIN.
  4. Follow the prompts to listen to your messages. 

Option 2: Check your voicemail online

Sign in to My Brightspeed to listen to and manage your voicemail messages.

How to alter the ring time for your voicemail

To change the number of times your phone rings before voicemail answers, please contact us and a representative will set your ring cycle.

How to turn off voicemail

If you do not want to use your voicemail and would like to turn it off, please contact us to remove the service from your number. At this time, there is no self-service option for turning off voicemail.

Check for outages and troubleshoot problems with your home phone or internet service.

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