Brightspeed voicemail basics

Voicemail is usually included in home phone service. To change your service or features, contact us.

How to set up your voicemail

Use these instructions to set up your voicemail. Don't worry if you make a mistake — you can always back up and change your response.

1. Start up your voicemail service

To set up your voicemail, press #55 or *68 from your home phone or call the access number you received with your welcome letter. Voice prompts will guide you through the rest of the steps. 

Please chat with us to get your voicemail access number if you've lost it.

2. Create your PIN

Your voicemail PIN can be any number 4 to 15 digits long. Be sure to make note of it because you'll need it to access your messages in the future. 

3. Record a name to identify your mailbox

You can record any name you'd like. It's common to record your first and/or last name.

4. Choose a greeting

You can record a personal greeting, or you can use one of the pre-recorded Brightspeed greetings. Follow the system prompts to select your greeting:


Standard greeting with phone number"At the tone, please record your message to [phone number]."


Standard greeting with your name"At the tone, please record your message to [name]."


Record a personalized greeting, up to 3 minutes long. A common template you can follow is: "You've reached [name]. We can't get to the phone right now, but if you leave a message, we'll call you back."


And you’re done! Your Brightspeed voicemail is now set up. Whenever you have an unheard message, you'll hear a stuttered dial tone when you pick up your home phone.

Tips for great voicemail greetings

If you choose to record your own personal greeting, consider these tips:

  • Take a few minutes to gather your thoughts, even jot down a few notes, and practice before you record.  


  • Before you start recording, turn off anything in the background that might cause noise. This will ensure your voice is clear and easy to understand.  


  • While clever greetings can be fun, it's worth taking a moment to think about the range of potential callers who may be leaving you voicemail. Consider the tone and image you want to project.


  • Don't worry! If you don't like your recording, you can erase it and re-record as many times as you'd like.

How to reset your voicemail PIN

Call 833-692-7773. A representative will ask you a series of questions to verify your identity, and then will reset your PIN for you.

How to check voicemail

To access your voicemail from home, simply press *98, *68, or #55 (varies by location) from your home phone. Voice prompts will guide you through the rest of the steps. 

Check voicemail away from home

In most areas, there are two ways to check your messages away from home: call home and interrupt your outgoing message with #, *, or 2 (varies by location) or call your retrieval number. If you don't have your retrieval number, please contact us to get it.


Any time you're checking voicemail from a phone line that is not your home line, you are required to enter your voicemail PIN. Did you forget your PIN? You can reset it.

Option 1: Call home and interrupt the greeting

  1. Call your home phone number.
  2. Press # to interrupt the greeting. Note: In some areas, the # key will not interrupt the greeting. Try pressing the key or 2 instead.
  3. Enter your PIN.
  4. Follow the prompts to listen to your messages. 

Option 2: Check your voicemail online

Sign in to My Brightspeed to listen to and manage your voicemail messages.

How to change your voicemail ring cycle

To change the number of times your phone rings before voicemail answers, please contact us and a representative will set your ring cycle.

How to turn off voicemail

If you do not want to use your voicemail and would like to turn it off, please contact us to remove the service from your number. At this time, there is no self-service option for turning off voicemail.

Check for outages and troubleshoot problems with your home phone or internet service.

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