Everything about Call Forwarding

Call forwarding features allow you to stay connected, by routing incoming calls to a phone you can answer.


Call forwarding enables you to divert all incoming calls to your landline or to another phone of your choice.


Selective Call Forwarding allows you to send selected incoming calls to a different number.


If you're having trouble with your Call Forwarding, try these troubleshooting tips.

Apply for Call Forwarding

You can use call forwarding to divert all incoming calls from your landline to another phone of your choice. You can learn how to use this feature by reading the instructions below.

How to turn on Call Forwarding

To activate Call Forwarding:


  1. Listen for a dial tone, and press *72.
  2. Listen for a stutter dial tone followed by regular dial tone.
  3. Dial the number where you want your calls forwarded.
  4. When the phone is answered by either a person or voicemail, hang up. (You probably want to tell the person ahead of time what you're doing!)
  5. Your calls will now be forwarded to the number you dialed.


If you have questions about this calling feature, or to make sure it's part of your service bundle, contact us.


Note: If there's no answer, or the line is busy, hang up and repeat steps 1, 2 and 3. It may seem strange, but repeating steps 1 and 2 within a couple minutes of your first attempt is another way to activate Call Forwarding. You'll know you did it right and Call Forwarding is working when you hear a rapid busy tone.

How to turn off Call Forwarding

To deactivate Call Forwarding:


  1. Listen for a dial tone, and press *73.
  2. Listen for 2 short tones, then a regular dial tone.
  3. Call Forwarding is now off.

Tip: If you're not sure whether Call Forwarding is on or off, press *72. If it's on, you'll hear a rapid busy tone. If it's off, you'll hear a normal dial tone.

Is it possible to place calls while Call Forwarding is in use?

Even though Call Forwarding is enabled, you can still place outgoing calls. However, when this option is turned on, you cannot answer incoming calls on your original line because they are all automatically moved. If there are only some numbers you want to have forwarded, use Selective Call Forwarding instead.


You will hear a short ring on the original phone each time a call is forwarded. The number receiving the forwarded call then rings normally.


If you forward calls to a long distance or toll number, you'll be charged applicable rates.

Troubleshooting Call Forwarding

If you're experiencing difficulties getting Call Forwarding to function, try these suggestions:


  • Confirm the feature is turned on by dialing *72. You'll hear a fast busy tone if it's active, and a normal dial tone if it's off. 

  • You cannot forward calls to hotels, motels, pay phones or prisons.

  • You can forward calls to long distance numbers, but you must have long distance service.

  • If you have both Call Waiting and Call Forwarding, your call will be forwarded before Call Waiting can alert you to it.

  • If your number is listed as private or anonymous, you will need to unblock your number by pressing *82 before forwarding calls to a phone number with Anonymous Call Rejection.

  • If you try to utilize Call Forwarding but get a busy signal, you might need to adjust your phone's settings and make sure you're using the feature properly.

  • Ensure that tone, not pulse, is selected on your phone. A physical P/T switch is typically found on the side, bottom, or back of many phones. If you can't find a physical switch, look for the P/T settings in the phone's setup menu.

  • If you are unable to make outgoing calls when Call Forwarding is active, there's a problem with the service, and you need to contact us.


You can download the Call Forwarding - BasicSelective Call Forwarding and/or the Selective Call Forwarding - Enhanced user guides for more information about what Call Forwarding is and how to use it. For additional assistance, contact us. We're here to help!

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