With Call Forwarding features, you can stay connected by sending incoming calls to a phone you can answer.
Call Forwarding is a feature that allows you to send all the calls that come to your landline to another phone of your choosing.
Selective Call Forwarding allows you to send selected incoming calls to a different number.
If you're having trouble with your Call Forwarding, try these troubleshooting tips.
Call Forwarding allows you to send all the calls that come to your landline to another phone of your choosing. The directions below will guide you on using this feature.
To activate Call Forwarding:
If you have questions about this calling feature, or to make sure it's part of your service bundle, contact us.
Note: If there's no answer, or the line is busy, hang up and repeat Steps 1, 2 and 3. (It may seem strange, but repeating Steps 1 and 2 within a couple minutes of your first attempt is another way to activate Call Forwarding.) You'll know you did it right and Call Forwarding is working when you hear a rapid busy tone.
To deactivate Call Forwarding:
Tip: If you're not sure whether Call Forwarding is on or off, press *72. If it's on, you'll hear a rapid busy tone. If it's off, you'll hear a normal dial tone.
You can still make outgoing calls while Call Forwarding is active. However, because all incoming calls are transferred immediately, you can't answer incoming calls on your original line when this feature is activated. If there are only some numbers you want to have forwarded, use Selective Call Forwarding instead.
You will hear a short ring on the original phone each time a call is forwarded. The number receiving the forwarded call then rings normally.
If you forward calls to a long distance or toll number, you'll be charged applicable rates.
Try these tips if you're having trouble getting Call Forwarding to work:
You can download the Call Forwarding - Basic, Selective Call Forwarding and/or the Selective Call Forwarding - Enhanced user guides for more information about what Call Forwarding is and how to use it. For additional assistance, contact us. We're here to help!
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