When new service is installed, a temporary line (it's often orange, but can be black) is often laid to get your service connected quickly. Within 14 days, a work crew returns to permanently bury the line. Occasionally, bad weather or underground obstructions can slow things down.
If it's been more than 14 days or if the temporary line has been damaged, chat with us to report the problem.
When you chat with the repair agent, they will ask you for this information:
- Your name and phone number
- Your service address
- Date the temporary line was installed
- Status of the line
- Hazard or inconvenience?
- Damaged or at risk of being damaged?
- Any other relevant information