What to do about a temporary orange or black phone line

A temporary line is necessary to provide you service until we can get our specialized technicians out to bury it. The temporary line is often orange, but can be black instead. 

Burying the wire is a two-step process.

Step 1 – We will work with local utility companies to identify gas, electric and water lines that are already on your property. The existing utilities are marked with painted lines and flags to help our crew determine where they will bury the new wire.

Step 2 – Once the utilities are located, a service representative will come to dig a trench and bury the line. 

If you have circumstances which might prevent the crew from gaining access to the Brightspeed facilities at your location, such as a gate/fence or a dog, please contact us between the hours 10am-9pm (CT) Monday through Saturday or 12pm-6pm (CT) on Sunday. One of our customer service representatives will make special arrangements with you. If you have an invisible dog fence, sprinklers or other items buried on your property, please mark these so the crew will see it and can try to avoid that area. 

No. You will only have to be home if you have locked gates or fences that would block access for the crew. 

A work ticket will be created for scheduling the installation. You can look at the ticket on our Service Appointment Manager tool. Look for Exposed Wire Status. 

Please contact us to report damage to the line.

Your wire burial may be delayed due to unforeseen circumstances, such as underground equipment, frozen or wet ground, or underground obstructions. Once weather conditions permit, we will begin burying temporary lines ASAP.