Ordering and setting up Brightspeed Fiber service

So, you've decided to get Brightspeed Fiber. Great! Follow these steps to order service and get up and running.

Congratulations on a great decision for fast, reliable internet service! When you placed your order, you chose an installation date and time. A technician will install your new service during the time you requested. Please check your email for your order confirmation information and more details about what to expect.

Our technician will put in the fiber-optic cable and optical network terminal (ONT), and provide your modem. Depending on the type of modem, it may be permanently installed in your residence or office. Then, the tech will run a speed test to make sure you get the best possible internet speed. The whole process takes about 3-4 hours.

In some installations the fiber optic cable may need to be buried after installation, requiring a follow up appointment. We will schedule and notify you if this is required.

Important: Someone 18 or older must be present during the service installation.

Installation costs may vary depending upon the package you purchase. Please see the package options available in your area

Sure thing! Reschedule your appointment online by logging into your account and going to My Appointments. From there, you can change your installation to a time that works for you. 

Or, you can call us at 1-833-692-7773.

We get it—things change. Since Brightspeed has no contracts, you're free to cancel any time. Just log in to your account, go to My Appointments, and select "Cancel my appointment." Choose when you want your service to end, and we'll take it from there. You'll get an email confirming your cancellation. If you cancel before your install date, you'll get a refund for your first monthly prepaid charge.

When you ordered Brightspeed Fiber, we emailed you information about setting up your account. You may want to check your spam folder. If you can't find the email, no problem. Just chat with us or call 1-833-692-7773. Please note that your email address is your account username.

Modem costs may vary depending on the package you purchase. Please see the options available in your area.

Brightspeed modems are the latest in high-speed technology and are designed to pair well with our service. We encourage you to use one of our modems for optimal service and to ensure your modem firmware is always up to date with any upgrades. If you prefer, though, you can use your own modem and/or WiFi router if together they meet the following requirements:

  • 1 Gbps Ethernet WAN port
  • Ethernet 802.1ad with VLAN tagging on the WAN
  • DHCP with CHAP authentication on the WAN
  • LCP Echo responses
  • 802.11ac and/or 802.11ax WiFi technology
  • Accurate auto-channel selection
  • Ethernet port must transfer data at the same rate as your plan speed


Please also note that using your own modem and router will impact your access to these features:

  • Security features (malware protection, antivirus, and content protection)
  • Access control (allowing or blocking certain devices from connecting at certain times)
  • Wireless optimization (dynamic channel optimization and band steering)
  • Technical support for troubleshooting and repair

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