Qualifying customers have access to these support programs:
The FCC projects that the Federal funds supporting the Affordable Connectivity Program (ACP) will be depleted after April 2024. As a result, ACP will stop taking new applications for enrollment at 11:59 PM ET on February 7, 2024. After April, the ACP discount will no longer be available to Brightspeed customers who have qualified and currently receive the monthly subsidy. However, Brightspeed is planning to continue providing its own discount of up to $30 per month to those qualified customers, so many of them will not see their bill increase in May and beyond. If you have questions related to the federal government ending this program, please refer to https://www.fcc.gov/affordable-connectivity-program-consumer-faq. If you have questions about these changes or would like to discuss other plan options, please chat or call us at 833-692-7773.
Lifeline is the FCC's program to help make communication services more affordable for low-income consumers. Lifeline provides subscribers a discount on monthly telephone or broadband service purchased from Brightspeed. The discounts which can be applied to voice services, a voice bundle, broadband services, or bundled broadband packages (either fixed or mobile), help ensure that low-income consumers can afford state-of-the-art voice or broadband and the access they provide to jobs, education, and opportunities.
The Lifeline discount may be used for voice or qualified broadband service, but not both.
Standard Lifeline — provides federal monthly support of up to $9.25 for qualifying broadband service and $5.25 for voice services. In some states, additional monthly support is also available.
Tribal Lifeline — offers a deeper monthly discount as well as installation assistance through the Link-Up program to qualifying customers who live on federally-recognized Tribal lands.
All customers must apply for Lifeline through the Universal Service Administrative Company (USAC). The USAC site guides you through eligibility and application. After the USAC qualification has been completed, notify Brightspeed with your confirmation number to get the discount added to your qualifying service.
General eligibility requirements for Lifeline:
For details about service standards for the Lifeline program, please see the USAC pages:
The State of Alabama does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Arkansas does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Georgia does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Illinois does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Indiana does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Kansas offers a state telephone assistance discount. The telephone assistance program offers up to $7.77 per month discount on home landline telephone service.
The Kansas state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
The State of Louisiana does not currently provide any telephone assistance in addition to the federal Lifeline program.
The Michigan Telephone Assistance Program (TAP) provides discounts on monthly service for qualified subscribers. Eligibility is determined by Brightspeed. You must first apply for Lifeline before applying to participate in TAP. If you do not qualify for the federal Lifeline discounts you still may be eligible to receive a state TAP discount. Senior citizens may also qualify for an additional state discount.
Qualifying customers (or a qualifying member of a household) must have household income at or below 150% of the Federal Poverty Guidelines. Please be aware that the Michigan TAP discount is only available on a service that includes a voice component.
To qualify for the state-only discount you must meet one of the following qualifications:
The State of Mississippi does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Missouri offers the Missouri Disability Program. The telephone assistance program offers up to $17.50 per month discount on home landline telephone service.
Click the link below and follow the instructions to complete the form.
In addition to Lifeline, the State of New Jersey offers a state telephone assistance discount. The telephone assistance program offers up to $14.50 per month discount on home landline telephone service.
The New Jersey state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
The State of North Carolina does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Ohio offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The Ohio state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
In addition to Lifeline, the State of Oklahoma offers a state telephone assistance discount. The telephone assistance program offers up to $1.17 per month discount on home landline telephone service.
The Oklahoma state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
The State of Pennsylvania does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of South Carolina offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The South Carolina state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
The State of Tennessee does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Texas offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
Apply on the Texas Public Utility Commission website.
In addition to Lifeline, the State of Virginia offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The Virginia state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
In addition to Lifeline, the State of Wisconsin offers a state telephone assistance discount. The telephone assistance program offers up to $9.25 per month discount on home landline telephone service.
Click the link below and follow the instructions to complete the form.
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