Consumer assistance programs

Support options for qualifying low-income customers

Qualifying customers have access to these support programs:

Affordable Connectivity Program overview

The FCC projects that the Federal funds supporting the Affordable Connectivity Program (ACP) will be depleted after April 2024. As a result, ACP will stop taking new applications for enrollment at 11:59 PM ET on February 7, 2024. After April, the ACP discount will no longer be available to Brightspeed customers who have qualified and currently receive the monthly subsidy. However, Brightspeed is planning to continue providing its own discount of up to $30 per month to those qualified customers, so many of them will not see their bill increase in May and beyond. If you have questions related to the federal government ending this program, please refer to If you have questions about these changes or would like to discuss other plan options, please chat or call us at 833-692-7773.

Lifeline overview

Lifeline is the FCC's program to help make communication services more affordable for low-income consumers. Lifeline provides subscribers a discount on monthly telephone or broadband service purchased from Brightspeed. The discounts which can be applied to voice services, a voice bundle, broadband services, or bundled broadband packages (either fixed or mobile), help ensure that low-income consumers can afford state-of-the-art voice or broadband and the access they provide to jobs, education, and opportunities.

The Lifeline discount may be used for voice or qualified broadband service, but not both.

  • Lifeline discounts on voice services are available to participants of both state and federally-recognized aid programs.

  • Lifeline discounts on broadband services are available to participants of federally-recognized aid programs and is limited to certain broadband services. Broadband speeds must be 25 Mbps download and 3 Mbps upload or faster to qualify.

  • If you purchase voice and qualifying broadband services, the federal Lifeline discount will apply to your qualifying broadband service.

  • If you purchase voice service and a non-qualifying broadband service, you may qualify to receive both state and federal Lifeline discounts on your voice service. 

Standard Lifeline — provides federal monthly support of up to $9.25 for qualifying broadband service and $5.25 for voice services. In some states, additional monthly support is also available.

Tribal Lifeline — offers a deeper monthly discount as well as installation assistance through the Link-Up program to qualifying customers who live on federally-recognized Tribal lands.

How to apply for Lifeline

All customers must apply for Lifeline through the Universal Service Administrative Company (USAC). The USAC site guides you through eligibility and application. After the USAC qualification has been completed, notify Brightspeed with your confirmation number to get the discount added to your qualifying service.

General eligibility requirements for Lifeline:

  • Lifeline is available to qualified customers in every U.S. state. Qualification requirements vary by state.

  • One Lifeline discount is available per household, even if the household has more than one telephone or broadband account, including landline or wireless service. 

  • Under the Lifeline program, a household is defined as any individual or group of individuals who live together at the same address and share income and expenses. 

  • The Lifeline discount is not transferable and only eligible customers may enroll in the program. 

For details about service standards for the Lifeline program, please see the USAC pages:

Telephone assistance programs at the state level

Please select your state from the options below to see information about any additional assistance programs available to you. Each state has its own application requirements, and not all states provide additional assistance.

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