11. If you are a customer eligible for protection under the Winter Termination Program, you have the right to utility services from November 15 to March 15. You must notify your utility company of your eligibility under this protection.
12. If you live in a multi-family dwelling unit, you have the right to receive notice if the utility company plans on turning off service to the building. The utility company must either post a notice in a common area and/or send the notice to you as an occupant of the dwelling.
13. If the amount of electricity, gas, water, or wastewater shown on your utility bill appears unexplainably high or suspicious, you have the right to have the utility company perform a "diversion of service" investigation on your behalf.
14. You have the right to continue receiving utility service as long as you pay the charges for the utility service you received. A utility company may not send you notice threatening to turn off your utility service based on extra charges.
15. You have the right to have your deposit returned to you once you close your account and the final bill is settled. The utility company must give you the choice between having your deposit applied to your account as a credit or as a separate check.