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Products and services for businesses with fewer than 20 employees
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Business Solutions
Channel Partner Program
Flexible solutions for your prospects and customers
Medium and Enterprise Business
Enterprise-grade solutions for organizations with more than 20 employees
Public Sector
Designed to support higher education, government agencies, and the communities they serve
Wholesale
Products and services purchased for resale
Small Business
Products and services for businesses with fewer than 20 employees
About
About Brightspeed Business
We’re on a mission to bring more connectivity to America—learn more about our story
Business newsletter
Read the latest edition of our Business Connect newsletter or sign up to stay informed on products, events, and more
Newsroom
Read the latest press releases and learn about all the great things that have Brightspeed in the news
Careers
See what positions are available at Brightspeed and join the team that’s making a difference

Home Icon    Chevron Right Icon    Enterprise   Chevron Right Icon   Enterprise FAQs

 

 

 

Enterprise FAQs

Get answers to your frequently-asked questions (FAQs). If you don’t find what you need, you can contact the Brightspeed Enterprise Customer Support team directly at 833-363-2400, or visit our Business Support page.
 

Select a topic to view relevant questions and answers.

 

 

Ordering

Can you please provide the current and New Service Wire Center (SWC)?

All Service Wire Centers remained the same.

Can you please provide the current and New Service Provider Identification Number (SPID)?

Brightspeed’s SPID did not change. You can continue using 0661.

Did circuit IDs change on Day 1 in Brightspeed territory?

There was no change to circuit information.

What is the Brightspeed Trouble Admin number to call for all trouble ticket activities?

  • Mass Markets/ Small Business / Enterprise Billing: 833-692-7773
  • Enterprise Sales and Portal Support: 833-369-1900
  • Wholesale: 833-363-2400
  • Enterprise Service Assurance (Pri/Electrical/Optial/DWDM: 833-363=2888 Opt. 1, 2
  • Enterprise Local Ethernet/ATN/Frame/DIA: 833-363-2907 Opt. 1, 1
  • These numbers are available on Customer Support | Brightspeed. Additionally, Brightspeed will publish access to self-service tools for trouble ticket creation and status.

 

 

Billing

How will outstanding balances on invoices that are being transferred to Brightspeed be handled in the sale?

All outstanding balances were transferred to Brightspeed on Day 1.

How will outstanding billing disputes, both paid and unpaid, on invoices being transferred to Brightspeed be handled in the sale?

All outstanding balances were transferred to Brightspeed on Day 1.

What do customers need to do to implement new EDI billing?

New EDI billings were sent to customers’ existing connections established with Lumen today. Customers with existing EDI will not need to take any actions.

Will Brightspeed have a new remittance address and banking info (if they anticipate receiving Electronic Fund Transfer (EFT) payments from us)?

Yes, Brightspeed has a new remittance address and has a process to receive EFT from Enterprise customers.

1.       New address where you can send your payment by check.

        Mail in payments to lockbox:
        Brightspeed
        PO Box 6102
        Carol Stream, IL 60197-6102

 

2.       New bank information if you pay via ACH.
          Bank of America, ACH Routing #111000012
          Account #4451670975
          Send in CTX, EDI820 or CCD+ Format

 

3.       If you bank online remember to update your payee to Brightspeed.

4.       If you pay by AutoPay there is nothing you need to do.

 

How will billing disputes be handled?

After October 3, billing disputes will be handled by Brightspeed's Dispute Team. Call Brightspeed at 833-369-1900 or visit Customer Support | Brightspeed for more information.

Will our existing invoicing carry over and will the billing remit times be the same?

Billing cycles are not changing at this time.

Are ALL Ensemble billing accounts (BANs) moving to Brightspeed?

No, only the Ensemble BANs in the 20 states with ILEC services that are included in this transaction.

What happens to adjustments with an open ticket for Ensemble accounts that have not been approved after Day 1?

All outstanding balances and disputes were transferred to Brightspeed on the BANs that have been moved.

How will transferring customers get a copy of Brightspeed’s W9 form?

The link to access the new W-9 for Brightspeed is: www.brightspeed.com/W9.

What happens to customers that have services that will be split between Lumen and Brightspeed?

BANs are being assigned to Lumen and Brightspeed, so customers will have a Brightspeed account and a Lumen account. They will get a separate bill from Lumen for the retained national services and ILEC services, and a bill from Brightspeed for their transferred local services.

 

 

Transition from Lumen

What are the details of the Lumen/Brightspeed transaction?

Lumen sold parts of its incumbent local exchange carrier (ILEC) business (currently operating under the CenturyLink brand) that serves consumers, small businesses, wholesale, local enterprises, and government entities in 20 Midwest and Southeast states, and parts of NJ and PA, as follows:

Alabama, Arkansas, Georgia, Illinois, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin.

Lumen retained its local incumbent network and assets in 16 states including:

Arizona, Colorado, Florida, Idaho, Iowa, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming.

Lumen retained its national fiber routes and competitive local exchange carrier (CLEC) networks in all 36 states.

The transaction provides Brightspeed with a robust, scaled local network, along with the operations and back-office support to meet the accelerating demand for high-bandwidth connectivity and fiber technology.

This transaction was valued at approximately $7.5 billion, representing a multiple of ~5.5x 2020 estimated EBITDA.

The transaction closed October 3, 2022.

Who is Brightspeed?

Brightspeed is a dynamic new company comprised of industry leaders committed to enhancing the service experience for new and existing customers to create a next-generation telecom and connectivity business. Brightspeed currently plans to invest at least $2 billion to build a network that will bring faster, more reliable Internet and Wi-Fi to communities throughout the Midwest, Southeast, and certain parts of Pennsylvania and New Jersey. At closing, Brightspeed was comprised of the incumbent local exchange carrier (ILEC) assets and associated former operations of Lumen Technologies across 20 states and will be owned by funds managed by affiliates of Apollo Global Management, Inc. (NYSE: APO).

Will customers in the 20 impacted states now be served by Brightspeed?

Customers served by the Lumen ILEC network transitioned to Brightspeed when the transaction closed.

 

 

Brightspeed holiday calendar

Brightspeed is closed for the following holidays:

Holiday Date observed

New Year’s Day

Monday, January 1, 2024

Martin Luther King Jr. Day

Monday, January 15, 2024

Memorial Day

Monday, May 27, 2024

Independence Day

Thursday, July 4, 2024

Labor Day

Monday, September 2, 2024

Thanksgiving Day

Thursday, November 28, 2024

Day after Thanksgiving

Friday, November 29, 2024

Christmas Eve

Tuesday, December 24, 2024

Christmas Day

Wednesday, December 25, 2024

New Year's Day

Wednesday, January 1, 2025

 

 

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