If you recently mailed in a payment, it may not have arrived or been processed yet. A payment by mail can take about 10 days before it's reflected in your current amount due.
If you paid online, by phone or in person, we adjust the amount due as soon as your payment is successfully submitted. When you made your payment online, by phone or in person, did you receive a payment confirmation number, either by the representative you contacted or on the web page acknowledging your online payment? If so, your payment should be immediately reflected in the amount due shown in Quick Bill Pay and in My Brightspeed.