Understanding your bill

If you want to better understand your bill — or if you're trying to answer a specific question — a tour of a Brightspeed bill is an easy way to learn what the terms mean and where important information is located.

Account Information – Includes general account information such as your account number, bill date, and bill period.
Bill History – Shows your previous balance and any payments made.
Service Summary – Shows a breakdown of your current and previous month charges for easy comparison.
Due Date/Amount Due – Reflects a color-coded breakdown of the charges listed in the Service Summary, plus date and amount due.
Important Messages – Special notes, including tips and reminders.
Payment Remittance – when paying by mail, detach and enclose with your payment.

Changes to Your Services – on the back of page 1 you’ll find an explanation of any changes to your service since your last bill.
Important Messages – check here for any bill messages about your services and your account.

Summary of discounts – reflects your total discounts for the month, if applicable.
Details – all services and charges, including any usage, are listed in this section, along with total due and due date.
Alerts – Special notes, including promotional information, reminders, and account status.