What to expect on your first bill

Welcome to Brightspeed! We're glad to have you as a new customer.

If you haven't already, you will soon receive your first bill. The first bill may look different than other bills, because it sometimes includes one-time charges, which don't appear on your bill every month. Depending on the service you have, they can include:

 

  • Equipment purchases
  • Equipment shipping and handling
  • Connection, activation or installation fees
  • New phone jack installation charges

To give you an idea of what to expect, we have created examples of first bills, which are shown below. 

Examples of first bills

Example 1: A customer with a bundle of services, like local phone, long distance, and internet

In the bill shown below, there are two main sections. Please note: This is a sample bill and may not look exactly like yours.
 

  • Details of Your Brightspeed Packaged Services section shows the monthly recurring charges for the customer's current bundle of services. Note: this may also be called Details of Your Internet and Home Phone Charges.

  • Additional Charges and Credits section shows:
    • One Time Charges. A $99 charge for a technician installation of services is shown in the One Time Charges area.  Any one-time charges related to your order will be shown in this area.

    • Monthly Charges. A $15 monthly charge for the lease of an advanced modem is shown in the Monthly Charges area. Any similar monthly charges will be shown here. Note: for some customers the modem lease will be in the Details of Your Internet and Home Phone Charges section.
Bundled first bill example

Example 2: A customer who only has internet with Brightspeed

In the bill shown below, there are two main sections. Please note: This is a sample bill and may not look exactly like yours.
 

  • Details of your Brightspeed Packaged Services section shows the monthly recurring charges for the internet service. Note: this may also be called Details of Your Internet Charges.

  • Additional Charges and Credits section shows:
    • One Time Charges. An $85 charge for the installation of a new jack in the home is shown in the One Time Charges area. Any one-time charges related to your order will be shown in this area.

    • Monthly Charges. A $15 monthly charge for the lease of an advanced modem is shown in the Monthly Charges area. Any similar monthly charges will be shown here. Note: for some customers the modem lease will be in the Details of Your Internet section.
Internet only first bill example
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