To change the owner of a Brightspeed account to a new person, you need to ask us to complete a change of responsibility. There are a few criteria you'll need to meet in order to make an account transfer.
If you know that you meet the criteria to change ownership of your account, you can go ahead and contact us to start the transfer.
If you need to manage an account for someone who has passed away, or if your own name has legally changed, please contact us for help.
In order to make any changes to an account, you must be authorized on that account by one of the following ways:
To transfer ownership of an account, all four of these conditions must be met:
In some states, the new and existing owner must be members of the same household.
If you or the new owner don't meet one or more of the above criteria, you will need to cancel your service and the new owner will order new service.
A spouse or domestic partner can be named as a Responsible Party on an account.
Either you or the new account holder can request the account transfer. The sequence of actions will vary slightly, depending on who makes the request.
If you initiate the transfer...
If the new owner initiates the transfer...
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