There are several places you can find your account number — on your bill, on My Brightspeed, and in the welcome letter or order confirmation we sent you when you ordered service.
You can have your Brightspeed account number emailed to you. For your security, we can only send it to the email address on your account. If you don't have access to that mailbox, you can find your account number in other places, described below.
You can find your account number on the top of each page of your monthly bill — either the paper bill that is delivered to you or your online bill in My Brightspeed.
You can find your account number in your My Brightspeed online account. Just log in, and you'll see it displayed in the upper right-hand corner of every page.
In addition to your bill, there are two other paper documents where you can find your account number.
You may notice that, in some communications, we refer to a "billing telephone number (BTN)." If you only have Brightspeed internet service, this may seem confusing, as the BTN is not a typical phone number that you can call. It is simply the number that is associated with your internet line. If you have home phone service, the BTN will be the same as your working phone number.
In essence, BTN and the term "billing account number" (BAN) are all interchangeable and serve as the account number linked to your Brightspeed service.
You may need to use your account number to:
If you still can't find your account number, or have other questions, contact us. We're here to help!
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