How to restart your Brightspeed service

If your account has been suspended for non-payment, there are two ways to pay and get your service restored:

  1. Pay online. This is the quickest and easiest option. 
  2. Pay by automated phone system

Pay online

You can pay online without signing in using Quick Bill Pay. At the end of the transaction, you will get a receipt that you can print or save for your records.

Read about more online payment options.

Pay by phone

You can use either your account number or the phone number and zip code that are attached to your Brightspeed account. You will receive a confirmation number at the end of the transaction. If you do not get a confirmation number, your transaction is not complete, and you need to chat with us to get this resolved.

Note on fees: It's free to pay by phone with a bank account. There is a fee for payment by credit card.

To pay your bill by phone, call 833-692-7773 

Whether you pay online or by phone, here's what to expect:


  • Service will typically be back on within 24 hours
  • You can make the payment anytime, day or night
  • Once you pay, an order to restart service will be created automatically; you do NOT need to contact us after you've made your payment

Note:  You can also pay your bill by mail or in person, but your service will be restored only after your payment is posted to your account. Payments made on a weekend or holiday may be delayed until the next business week. Contact us and tell us if you've made a payment in one of these ways. If we hear from you, we can work to get your service turned on faster. 

Restart after a service pause


If you need to restart your service after a vacation hold or pause, please see our vacation service page


Download the Brightspeed Internet app to manage your account.

Quick bill pay

Make one-time bill payments online. No sign-in required.

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