If you aren't getting email from us, there are a few things you can check to find and fix the source of the problem.
The first step is to make sure we have your correct email address in our system. Even if you're pretty sure, it's worth double-checking, just in case one small typo is preventing you from getting your mail.
If you can't remember your password to sign in to My Brightspeed, you can reset it.
If you can't sign in to My Brightspeed, you can chat with us instead to have an agent confirm or update your email address.
Note: If you've recently changed your email address, some emails will take up to 30 days to be sent to your new address. We do this to protect your security and verify the email change is legitimate before sending sensitive account information.
Most email accounts have a folder called "Spam" or "Junk," and emails from unknown or untrusted sources are automatically sent there. Sometimes legitimate emails get sent there by accident, simply because your email account doesn't recognize the sender.
Check this folder to look for any emails ending in @brightspeed.com or @em.brightspeed.com. If you find any, right click on the email message to mark it "Not spam" or "Not junk," depending on the platform. This will do two things:
There are several different features in every email program that help you manage your inbox. Check out your blocking, filtering, address book and mail forwarding settings to see if these are causing a problem:
Your anti-virus software could be blocking (or quarantining) emails from us. Open your anti-virus software, and see if there are any Brightspeed emails trapped there. Your software probably has a "safe sender" list option. If so, add @brightspeed.com and @em.brightspeed.com to your list to identify them as safe so they won't be blocked in the future.
If you've tried everything else, one of these ideas might solve the problem:
For more help, click on the domain that matches your email address:
Sign in to My Brightspeed
Manage your account preferences and billing information online.
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