How to block unwanted calls on your home phone

There are a several ways you can block unwanted calls and control which calls make it through to your house. These tactics can help you fend off telemarketers, robocalls, and other people whose calls you do not want to receive:

  1. Use calling features to block incoming calls
  2. Add your number to the National Do Not Call Registry
  3. Use a call blocker device
  4. Change your directory listing so it's harder for unwanted callers to find you

Use Brightspeed calling features to block calls

Here are some tools Brightspeed offers to limit unwanted phone calls and solicitations, including "robocalls" or computerized telemarketing calls and scams. Some calling features can be activated and managed by calling the Brightspeed Update Center. You can press *78 on your phone.

Note: The first time you call the Brightspeed Update Center, you're asked for a security code. You can enter the temporary security code 1-2-3-4. Then, follow the recorded instructions to set up your own personal code.


You can use the same security code to manage many of the calling features on your account. Just be sure to remember your personal security code.

Use Anonymous Call Rejection to block unwanted calls from anonymous and private numbers. For instance, if a sales person calls you from a blocked number, they hear: 

"The party you are calling does not accept blocked calls. If you are calling from a blocked number, please hang up, pick up the receiver, press *87 and redial the phone number. When you do this, your name and number will appear for this call only."

In many areas, Anonymous Call Rejection comes with Caller ID. In some areas, you need to order it separately. Either way, when it's first installed, it's turned off, so you need to turn it on. Do this by pressing *77 on your phone. You'll hear two beeps once it's on.

This calling feature only stops anonymous and private calls. Other types of calls that lack the info needed for Caller ID, such as out of area, unavailable, unknown, or not provided, cannot be blocked with this feature. 

Use Call Rejection or Enhanced Call Rejection to block specific phone numbers from reaching you. To do this, enter a list of phone numbers that you want to reject. Then anyone calling from a number on your list will not be able to get through.

How does Call Rejection help you block unwanted phone calls?

  • To block calls, create a "rejection list" and add the phone numbers you want to that list. Numbers on your call rejection list are not able to call your home.
  • When an unwanted caller tries to reach you, he/she hears a pre-recorded message saying you're not accepting calls.
  • This feature works with most numbers.


The Call Rejection feature has to be ordered and added to your account. When it's first installed, it's turned off; turn it on by pressing *60. To turn it off, press *80.

This feature lets you block up to 10 unwanted phone numbers. If you want to block additional numbers (up to 25), Enhanced Call Rejection is available in some areas.

If you don't know a caller's number, you can activate Call Rejection immediately after you get a call from that person. To do this, hang up, then pick up the receiver and press *60 and follow the recorded instructions.

Do Not Disturb is very similar to Call Curfew. It blocks ALL incoming calls from 10 p.m. to 6 a.m. seven days a week. You can customize the hours it's active and also add numbers that you do want to allow through. 

Do Not Disturb is not designed to block specific numbers, but because it blocks ALL incoming calls, it can still be helpful if you're receiving unwanted calls during a certain time of the day.

Contact us to add this feature to your account. To manage this feature, dial *78 from the line it's installed on. Download the Do Not Disturb user guide.

Brightspeed partners with Nomorobo for Digital Home Phone customers. This third party application blocks robocalls for VoIP (Voice over Internet Protocol) numbers and mobile phones. 

Digital Home Phone customers only, follow these steps:

  1. Go to Nomorobo to initiate the sign-up process.
  2. Choose the “landlines” options where it says “sign up now!”
  3. On the next screen, pick “internet landline” and then either input your phone number or choose Brightspeed Digital Home Phone from the carrier list.
  4. You will get an email from Nomorobo with instructions to complete the setup.


More information about robocalls is available on the USTelecom website. You can also visit the FCC web page for stopping unwanted calls, texts, and faxes.

Use the National Do Not Call Registry

The National Do Not Call Registry (often referred to as the "Do Not Call" list) is managed by the Federal Trade Commission and gives people a way to stop unwanted calls from phone solicitors and telemarketers.


If you would like to block unwanted calls to your home or cell phone, you can add your number(s) to the Do Not Call list. It's a free service, and once your number has been on the list for 31 days, telemarketers should stop calling you. If they don't, you can file a complaint


The government recognizes that some business calls are legitimate, so even if your number is on the list, you may occasionally still receive calls you don't want. For example, you may get calls from political organizations, charities and telephone surveyors.


You may also receive calls from companies that you've purchased from within the last 18 months, or from companies you've given written permission to contact you. Be careful to read the fine print whenever you sign an agreement, as you may be granting that entity permission to contact you.


Did you know? If you ask a company to place your phone number on its internal do-not-call list, they must honor your request. It's always a good idea to keep a record of the date you made the request, just in case they fail to follow through and you need to file a complaint.

Change your directory listing

Limiting where and how your telephone number is published can make a difference. There are several ways for you to control how your name and number are shared. You can see more details about these options on our page about directory listing options.


  • Non-listed (semi-private) listing: Your name and phone number aren't included in the printed telephone directory, but are available through Directory Assistance. 

  • Non-published (private) listing: Your name, address and phone number don't appear in the printed telephone directory and are not available through Directory Assistance.

  • Have your name removed, at no charge, from lists that we may provide to other companies for marketing purposes. Non-listed and non-published numbers are automatically excluded from these lists.

Need further assistance in blocking unwanted calls on your home phone?

If you have questions or would like to add calling features to your account, contact us. We're here to help!

Check for outages and troubleshoot problems with your home phone or internet service.

Was this page helpful?

Brightspeed services support