This user guide will walk you through the basics of your Connected Voice service.
Making a call from your Connected Voice service is the same as placing a call from a traditional phone line. Simply pick up your handset and dial the number. Your call will be connected.
Receiving a call on your Connected Voice service is also the same as taking calls on a traditional phone line. When a call comes in, all handsets that are connected through your Connected Voice adapter will ring. Simply answer the phone.
1. Access your mailbox: To set up your voicemail, press *98 from your Connected Voice, or call your 10-digit Connected Voice number from another phone. This is how you can access your mailbox to check messages or make changes at any time. Voice prompts will guide you through the steps.
2. Create your PIN: It can be any number between 4 and 15 digits long. Be sure to make note of it, as you'll need it to access your messages in the future.
3. Record a name to identify your mailbox.
4. Choose a greeting: You can record your own or use one of the built-in greetings.
You can manage, activate, and deactivate the following features directly from your phone.
DN = destination number
Accept All Calls (not otherwise restricted by other features)
Anonymous Call Rejection
Anonymous Call Reject with Intercept
Call Back (Last Call Return)
Call Forwarding All
Call Forwarding on Busy
Call Forwarding on No Answer
Call Forwarding on Unregistered
Caller Block/Allow (for specific caller)
Caller Block with Intercept (for specific caller)
Caller ID Block
Caller ID Block (per call)
Caller ID Un-Block (per call)
Caller Forward (for specific caller)
Directed Call Pick Up
Direct To Voicemail
Do Not Disturb
Dynamic Block List (add last caller to block list)
|*60 to block caller||*80 to allow caller|
Group Pick Up
Park Call Retrieval
Your Connected Voice service includes long distance calling.
You get unlimited calls to the U.S. and territories:
Plus 500 direct-dial international minutes with each billing cycle* to the following countries:
*Once the 500 minutes have been used in a billing cycle, any future calls to the countries listed are unavailable until the minutes are reset on the first day of the next billing cycle.
Your Connected Voice service will not work - not even for 911 - in the event of a power outage unless you you have a battery backup. Please read see our battery backup page to learn more about this important component of digital phone service.
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