How to set up and activate Digital Voice – Standard service

Digital Voice has a lot to offer as your digital home phone service. Let's get started by setting it up. Please start by choosing your router to see installation details for each:

Axon/Greenwave C4000

Calix u6

For Axon/Greenwave C4000 Routers:

Equipment list

How to set up service

How to connect the adapter

Find your phone number

Digital Voice account

Battery backup

Equipment list

Check to see that you received this equipment:

Digital Voice adapter
Power adapter
Ethernet cable
Installation guide
911 sticker

How to set up Digital Voice – Standard service on Axon/Greenwave C4000 Routers

Digital Voice will only work for phones that are directly connected to the Digital Voice adapter.

We recommend that you use cordless phones with your Digital Voice service. Connect the adapter to the cordless handset base station and distribute the remote handsets throughout your house.

Please note: any phones connected to wall jacks will not work with your Digital Voice service.

Connect the adapter

The Digital Voice adapter will automatically self-configure after it's connected to your Brightspeed Fiber service. All you need to do is plug in the device and connect the cables.

Find a good place for the adapter.
Place the adapter near your modem. As with most electronic equipment, pick a place that has good air circulation, so it won't get too hot.
Connect cords and cables.
Plug one end of your Ethernet cable into the Internet port on the back of the adapter (blue jack, pictured) and the other end into an Ethernet port on the back of your modem. Then insert a standard telephone cable into the phone port (green jack, pictured) and plug the other end of the cable into your touch-tone phone or cordless phone base.
Power up your Digital Voice adapter.
Connect the power adapter to the Power port on the back of the Digital Voice adapter and plug it in. The "POWER" light on the top of the Digital Voice adapter should light up.
Let the adapter self-configure: Your Digital Voice adapter will now automatically self-configure to work with your Digital Voice service.

Photo of the Polycom Digital Voice adapter

Important Note: The configuration process can take up to 15 minutes. Do not unplug or restart the device while any of the lights are flashing. Doing so may cause the unit to malfunction.

The Power, Ethernet, and Phone LEDs will be solidly lit when the adapter is ready for use.

Find your Digital Voice phone number

You can find your Digital Voice phone number a couple of ways:

Make a call from the Digital Voice phone to a number with caller ID
Sign in to your account

Sign in to your Digital Voice account

You'll receive a welcome email after you order your Digital Voice service. This email will include your username and a link to create your password. After you're signed in, you can view account details, call records, voicemail messages, and more. To access your account after setup, please visit https://voice.brightspeed.com/login. For more details on advanced configuration and star codes, please refer to this guide.

Don't forget about battery back-up

Your Digital Voice service will not work in the event of a power outage unless you you have a battery backup unit. Learn more about battery backups.

For Calix u6 Routers:

Equipment list

How to set up service

Find your phone number

Digital Voice account

Battery backup

Equipment list

Calix u6 routers have a standard phone jack for direct connection of your wired or cordless phone. No additional equipment is required.

How to set up Digital Voice – Standard service on Calix u6 Routers

Digital Voice will only work for phones that are directly connected to the Calix u6 router’s phone port.

We recommend that you use cordless phones with your Digital Voice service. Connect the router’s L1 port to the cordless handset base station and distribute the remote handsets throughout your house.

Please note: any phones connected to wall jacks will not work with your Digital Voice service.

Find your Digital Voice phone number

You can find your Digital Voice phone number a couple of ways:

Make a call from the Digital Voice phone to a number with caller ID
Sign in to your account

Sign in to your Digital Voice account

Don't forget about battery back-up

Your Digital Voice service will not work in the event of a power outage unless you you have a battery backup unit. Learn more about battery backups.

Still have questions? We're here to help! Contact us.