Why is my landline phone not ringing when I receive a call?

Certain issues with your landline phone equipment or service can cause your phone not to ring when you receive a call. In some cases, callers may report hearing nothing except continuous ringing, a recording, or fax tones, while your landline phone does not ring at all. You might not know you received a call until you hear a message on your voicemail, or someone reaches out through another means of communication.

If your landline phone is not ringing, the problem can originate in several different areas, including your landline equipment and your calling features. Follow this landline troubleshooting guide to help you identify the source of the issue.